At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.
We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life! 🚀
About the Role:
As an IT Support Specialist at BioRender, you will be on the front lines of ensuring a seamless and efficient technical experience for our team. You will play a key role in onboarding new employees, resolving day-to-day technical issues, and maintaining IT documentation. This role reports to our IT Manager and is vital to keeping our internal systems running smoothly as we scale. You will also provide in-office support during onsite events at our Toronto location.
What you’ll be doing:
- Execute accurate and timely IT onboarding and offboarding for employees, including hardware/software setup
- Respond to and resolve user-reported technical issues across macOS and Windows environments
- Help analyze, improve, and maintain internal IT documentation and onboarding materials
- Assist in building a scalable IT infrastructure by implementing best practices and improving integrations (e.g. service accounts vs. individual dependencies)
- Support the implementation and maintenance of tools like MDM, IdP, and directory services
- Collaborate with other teams to identify and address recurring technical issues or process improvements
- Provide in-office IT support during onsite events and team gatherings in our Toronto office
What you bring to the table:
- College diploma in IT or equivalent, with 1+ years of professional experience (or 3-4 years of relevant work experience)
- Solid understanding of IT concepts and best practices, especially around networking (DNS, DHCP, VLAN)
- Proficiency in macOS and Windows environments, with strong troubleshooting capabilities
- Familiarity with concepts like MDM, identity providers (IdP), and directory services
- A strong user-focused mindset with attention to detail and process orientation
- Eagerness to learn, grow, and follow IT industry best practices
- Bonus: Hands-on experience with G Suite, MDM tools, and network equipment
Why join us?
- We are mission-driven: We work collaboratively toward our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications!
- BioRender is loved by millions: We have a world-class NPS and a community of loyal fans and users in 200+ countries.
- Backed by world-class investors: We’re supported by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies.
- Remote-first: We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.
- Committed to inclusion: BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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