Summary:
We are seeking a Customer Support Specialist to assist users with onboarding, resolve technical questions, and help maintain high levels of user satisfaction. The role requires strong communication skills and a problem-solving mindset.
Key Responsibilities:
- Respond to support tickets, emails, and chat messages
- Guide users through platform features and tools
- Document support requests and escalate technical issues when needed
- Maintain and update support materials (FAQs, guides)
- Provide feedback to the development team
Required Qualifications:
- 1+ year of experience in a customer-facing support role
- Excellent written English and clear communication skills
- Familiarity with support systems (e.g., Intercom, Zendesk)
- Basic understanding of digital platforms and SaaS tools
- Organized, detail-oriented, and reliable
Compensation: Hourly rate, based on experience
Job Type: Full-time
Pay: $47,800.00-$53,800.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Work Location: Hybrid remote in North York, ON M3J 2J1
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