Intake Specialist, Student Health and Wellness Centre,

Job Type:

Employee

Duration in Months (for fixed-term jobs):

12

Job Family:

Student Health and Wellness

# of Open Positions:

1

Faculty/Service - Department:

Psychotherapy and Mental Health Services I Clinical Coordinator

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

juillet 24, 2025

Applications must be received BEFORE:

août 04, 2025

Hours per week:

35

Salary Grade:

SSUO Grade 09

Salary Range:

$72 437,00 - $91 502,00

About Student Affairs :

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events and varsity sports activities, we run an innovative career development and experiential learning program and much more!

There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position Purpose

Under the direction of the Psychotherapy and Mental Health team managers, and in collaboration with the Student Community Support team, conduct the initial triage process to assess students' summary mental health and wellness needs, with the goal of referring them to the appropriate professionals and resources, thus fostering a culture of wellness, perseverance and academic success.

In this role, your responsibilities will include

• Lead the complex process of assessing (administering questionnaires, assessing needs, providing support) students' needs by asking personal and relevant questions in order to target, in collaboration with the student, their wellness and mental health needs.
• Meet with students on an ad hoc basis, to support them in times of emotional distress. Intervene in suicide prevention and establish safety plans with students in crisis and at risk.
• Work with all components of the Student Health, Wellness and Support sector to keep abreast of each other's service offering, to be able to refer students to the most appropriate service. Participate in interdisciplinary and multidisciplinary meetings to monitor the evolution of programs and services, and to present student needs by inviting colleagues to present how their service can meet them. Consult regularly with colleagues in health promotion, student community support, academic accommodations, psychology, psychotherapy, psychiatry, etc., to observe and identify trends in student needs.
• Refer students to professionals in the field to follow up on the primary assessment process, while continually communicating with the team to maintain equitable distribution among professionals. This responsibility takes into account their expertise, experience and availability. Communicate regularly with colleagues on the effectiveness of this referral process and any issues encountered (e.g. waiting times), with a view to making effective adjustments.
• Ensure ongoing development of skills in active listening, empathy and clinical judgment in order to demonstrate knowledge, know-how and interpersonal skills in the assessment encounter. Participate in clinical consultation sessions to enrich your skills and contribute by sharing student needs and trends with the team, with a view to adapting our service offering.
• Referral to internal and external resources. In keeping with our tiered care model, refer students with specialized needs to external resources to meet their needs. In cases of crisis, connect the student with the appropriate resources, according to established crisis management processes.
• Maintain relationships with organizations in the community to keep abreast of their services and availability. Communicate referral needs according to established processes in order to create and maintain other partnerships.

What you will bring

• Undergraduate degree in social sciences (psychology, social work) or other related discipline or equivalent combination of education and work experience.
• 2 years' experience in health services in a multidisciplinary team.
• Knowledge of mental health issues (for a university clientele).
• Knowledge of internal and external resources, or training to be provided by the University on internal (and possibly external) resources.
• Strong reception, active listening, empathy, emotional restraint, communication and interpersonal skills.
• Ability to collaborate in interdisciplinary and multidisciplinary environments, both within and outside the University.
• Sensitivity to issues of confidentiality, informed consent, accessibility and diversity.
• Clean criminal record.
• Applied Suicide Intervention Skills Training (ASIST) or equivalent training. (May be provided by the University).
• Knowledge and experience of computer systems and software such as Windows, word processing, spreadsheets, databases, Internet and e-mail.
• Ability to occasionally work evenings and weekends as required.
• Bilingualism - French and English (oral and written).

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.