Job Overview
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. As a Hotel Receptionist, you will manage front desk operations, assist guests with inquiries, and handle reservations efficiently. Your role is crucial in creating a positive experience for our guests and maintaining the high standards of our hospitality services.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Process reservations and maintain accurate records of guest information.
- Operate phone systems to manage incoming calls and relay messages promptly.
- Assist with billing inquiries and ensure accurate payment processing.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or issues with professionalism and urgency.
- Maintain the cleanliness and organization of the front desk area.
Experience
- Previous experience in a hotel or hospitality environment is preferred.
- Strong customer service skills, with the ability to communicate effectively with guests from diverse backgrounds.
- Bilingual or multilingual abilities are highly desirable to enhance guest interactions.
- Familiarity with front desk operations, including reservation systems and phone etiquette.
- Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Join us in providing outstanding guest services as we strive to create memorable experiences for all who stay with us!
Type d'emploi : Occasionnel
Rémunération : 26,04$ à 29,00$ par heure
Lieu du poste : En présentiel
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