We are seeking a skilled and customer-focused Heavy Deck Operator to join our team at Astro Towing.
Safety, well-being, and community support are at the core of everything we do. The Heavy Deck Operator provides towing and hauling services with a heavy deck truck. This includes transporting vehicles and equipment, completing pre-trip inspections, coordinating with dispatch, securing loads safely, and caring for company equipment, all carried out in a safe, professional, and timely manner with a strong focus on delivering exceptional customer service. This role requires strong situational awareness, sound judgment, and the ability to adapt quickly while performing in sometimes demanding conditions.
We operate 24 hours a day, 7 days a week, and are looking for someone to join our rotational shifts which include a combination of days, evenings, overnights, weekends, and on-call responsibilities.
Key Duties and Responsibilities
- Drive and operate (on/offload) a heavy deck truck to transport a variety of vehicles and equipment in a safe, professional, timely, and supportive manner.
- Conduct self in a polite and considerate manner in all interactions with customers, dispatchers, and others.
- Complete pre-trip inspections prior to each shift.
- Communicate with dispatch via towing application to indicate status and availability.
- Inspect customer vehicles/equipment prior to performing services for physical damage; take pictures and complete vehicle inspections as appropriate.
- Enter accurate charges for services rendered via the towing application for invoicing purposes.
- Complete paperwork as necessary to fulfill customer and company requirements.
- Comply with all company directions, policies, rules, regulations, and practices when entering third-party property.
- Abide by municipal, provincial, and federal laws and regulations, and maintain a clean driving record.
- Maintain company vehicles and any equipment by providing all routine maintenance including washing, topping up fluid levels, and keeping the interior clean and tidy; and ensure that general maintenance such as oil changes and repairs are completed as necessary.
- Immediately notify the company of any damage, operational failure or signs of operational failure concerning the company vehicle and any equipment.
- Maintain personal appearance and uniforms in compliance with company policies and practices.
- Be ready and available for duty when shifts start, and for the entirety of the shift.
- Attend meetings as requested for job and safety information.
- Attend training and achieve professional certification as directed by management.
- Assist in keeping the storage compound clean and orderly and adhere to procedures when dropping off or picking up.
- Perform other job-related duties as requested.
Competencies Required
- Must hold and maintain a minimum Saskatchewan Class 3A driver’s license.
- At least two (2) years of heavy hauling or commercial driving experience is preferred.
- Friendly attitude with a strong focus on customer service.
- Mechanical aptitude with a passion for heavy vehicles and equipment.
- Ability to solve problems by analyzing situations and applying critical thinking skills.
- Physically capable of lifting, bending, climbing, and kneeling.
- Neat and tidy in appearance.
- Comfort using various web and phone applications.
- Willingness and ability to stay calm under pressure and manage high-stress situations.
- Ability to diffuse and resolve conflict in a professional manner.
- Self-starter mindset and ability to work independently with minimal supervision.
- Commitment to environmental compliance and safe work practices.
This role is ideal for someone who thrives in dynamic, often high-pressure environments, enjoys working independently, and takes pride in helping others during stressful situations.
If you have the technical expertise, strong work ethic, and mindset to provide specialized heavy-duty services while upholding safety and customer service standards, we encourage you to apply. Please note that an acceptable criminal record check is a requirement for this position. As a safety-sensitive position, it also requires clear pre-employment and ongoing random drug (including marijuana) and alcohol testing.
Visit www.astrotowing.ca to learn more about us!
