Best Western Plus Port O'Call is seeking passionate, energetic, customer-focused, and dynamic individuals to join our Front Office team for a part-time position. Please do not apply if you do not have flexible availability.
JOB REQUIREMENTS:
- Experience as a Hotel Front Desk Clerk Preferred.
- Experience in all aspects of customer service and people management
- Strong working knowledge of Guest Service practices and principles
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to effectively communicate both verbally and in writing
- High level of proficiency with Microsoft.
- Knowledge of Jonas Chrome PMS as an assets.
DUTIES:
- To provide a warm, welcoming and friendly environment
- Responsible for checking guests in and out of the Hotel.
- Issues room keys, pamphlets, discount cards, etc.
- Answers various questions from guests and arranges transportation for guests.
- Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
- Book telephone reservations
- Computes bills, collects payment and makes change for guests.
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
- Print updated in-house, arrival, departure, and room status reports every two hours
- Check all unresolved departures.
- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
- Write all wake-up call requests on specified form and enter on switchboard.
- Complete welcome calls.
- Clean and tidy front desk area.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- We need a person who is pleasant in person as well as holding excellent telephone manners.
APPLICABLE SKILLS:
- Previous experience in a front desk is MUST.
- Previous experience with Jones Chorum or another PMS is an asset.
- Understanding of Yield and Revenue Management an asset.
- Excellent customer relations.
- Must have time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.
Work Remotely
- No
Job Types: Part-time, Permanent
Pay: $17.00 per hour
Benefits:
- On-site parking
- Paid time off
Work Location: In person
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