Guest Service Agent
Ramada by Wyndham Edmonton South
About Us:
At Ramada by Wyndham Edmonton South, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion.
If you are a dynamic, service-oriented individual, we invite you to be a part of our journey.
Role Overview:
As a Guest Service Agent, you will be the face of our hotel – the primary touchpoint for our guests. From the moment they walk in till the moment they depart, your mission will be to ensure they have a seamless, exceptional experience.
Key Responsibilities:
- Front Desk Operations: Seamlessly manage guest check-in/check-out, registrations, room assignments, and key allocations.
- Reservations Management: Handle bookings from multiple sources, ensuring accuracy and guest preferences are noted.
- Guest Experience: Offer insights about the hotel's amenities, nearby attractions, dining options, and more. Become their go-to for all needs.
- Guest Feedback: Proactively address and resolve any guest concerns, ensuring they leave with a positive impression.
- Financial Accuracy: Oversee payment processing and ensure financial records are accurate and updated.
- Communication Hub: Manage switchboard operations, channeling communications effectively within the hotel.
- Team Collaboration: Partner with housekeeping and maintenance teams to ensure room excellence and timely resolution of guest requests.
- Policy Adherence: Comply with all company protocols, ensuring safety and service standards are consistently met.
Your Qualifications:
- Minimum of a high school diploma; a degree in hospitality or related field will be an added advantage.
- Prior experience in a hotel front desk or a similar customer-centric role.
- Excellent communication and interpersonal skills.
- Proficiency in hotel reservation and billing systems.
- Ability to juggle multiple tasks, prioritize, and thrive in a dynamic environment.
- Flexibility to work varied shifts, including weekends, holidays, and overnight.
Ramada by Wyndham Edmonton South is an equal opportunity employer. We value diversity and strive to offer an inclusive work environment for all. Kindly note that only shortlisted candidates will be reached out to for interviews.
Job Types: Full-time, Part-time
Pay: $15.00-$16.00 per hour
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed
Experience:
- Hotel Front Desk: 1 year (required)
Work Location: In person
