Are you passionate about ski racing and the legacy it creates? The Groups and Race Lead Hand will report to the Groups and Race Centre Coordinator. This position is crucial for the smooth running of activities at the Nancy Greene International Race Centre. The role involves acting as a link between Sun Peaks Resort LLP and different groups, such as schools, corporate clients, and First Nations communities. This position requires excellent interpersonal and communication skills, event management experience, and a strong passion for winter sports, particularly ski racing. The Groups and Race Lead Hand will work closely with the Groups and Race Centre Coordinator to create and implement strategies to improve services and events, ensuring they meet the high standards set by Sun Peaks Resort. This role may involve working outdoors in varying weather conditions and require flexible working hours, including weekends and holidays. If this sounds like your ideal work environment, fill out an application to work, live and play where you belong.
Compensation Information: $22.10 per hour
Physical Requirement: Medium; work activities involve handling loads up to 20kg; both in an indoor & outdoor setting.
This job position requires physical presence at the designated location.
The perks and benefits you’ll get to enjoy:
- Winter/Summer Season Lift, Trail and Golf passes (varies by position)
- Access to our Employee and Family Assistance Program
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.
Skills you bring with you:
- Post-secondary education; business administration, or equivalent experience an asset but not required.
- Outstanding interpersonal and motivational skills.
- Previous coordinating experience beneficial.
- Outstanding computers skills; P.O.S. systems, Microsoft computer systems, electronic business systems.
- Outstanding cash handling skills, sales transaction reconciliation, daily cash outs, etc.
- Excellent communication skills.
- Highly organized, accurate, and detail-oriented.
- Proven track record in guest services and as a team player.
- Well-developed verbal and written communication skills.
- Good working knowledge of current WorkSafeBC standards.
Primary Responsibilities:
- Arranging tickets for Race Teams and Groups over phone, email and in person.
- Deliver tickets to accommodation as required.
- Assist teams with last-minute changes to their tickets/ lanes.
- Add groups and race teams into the calendar as new bookings appear.
- Coordinate School & Tour Operator groups arriving in the resort, including welcoming groups as they arrive and ensuring all guest touchpoints are delivered in a seamless manner. This may include assisting groups through rentals and introducing them to their on-snow coordinator.
- Security and accountability for all orders and payments.
- Maintain an excellent working relationship with Guest Services and other departments.
- Maintain expert knowledge of resort offerings, including accommodation, dining, mountain activities and third -party offerings.
- Input groups and Race Centre bookings into POS system RTP and email invoices to groups before arrival.
- Assist the Groups and Race Centre Coordinator with special events, evening activities or guest programs.
- Maintain a working knowledge of the current groups within the resort to be able to assist should complications arise.
- Assist the Access Audit office with cover on days off and vacations.
Why join us?
We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.
Apply Now (copy and paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/db097205-11d9-1a13-ab9d-8ffa434229ca/apply?source=3481853-CS-58771
