CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.
A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!
Join Our Team: Group Tour Planner
Location: Thorold | Full-Time Position
CAA Niagara is looking for an organized and enthusiastic Group Tour Planner to join our Travel team. In this role, you’ll design and coordinate unique single-day and multi-day tours tailored to our members’ interests, while also marketing and hosting these experiences. About 10–15% of your time will be spent traveling outside the office — a fantastic opportunity to explore destinations firsthand and bring those experiences back to our members.
If you’re someone who loves travel, thrives in a collaborative environment, and enjoys creating memorable experiences for others — this is the role for you.
Position Overview
Reporting to the Group Tours Manager, the Group Tour Planner is responsible for researching destinations, creating itineraries, coordinating logistics, and leading tours throughout the year. You’ll use your customer service skills, organizational abilities, and passion for travel to deliver outstanding experiences for our members.
Key Responsibilities
Tour Research & Design
- Research destinations to identify attractions, local highlights, and unique experiences
- Stay up to date on travel trends and member preferences to keep tours exciting and relevant
- Design itineraries that balance cultural, adventurous, and relaxing activities
- Arrange transportation and accommodations that meet CAA Niagara’s standards
- Build relationships with local vendors and activity providers
- Ensure smooth travel arrangements for groups of all sizes
- Lead single-day and multi-day tours, ensuring clear communication and exceptional member experiences
- Participate in tours regularly to maintain firsthand knowledge and strengthen connections with travelers
- Support marketing and sales efforts by promoting upcoming tours
- Handle administrative tasks to ensure tours are organized and delivered on time
What You Bring
- Genuine passion for travel and delivering top-notch customer service
- Strong organizational skills and attention to detail
- Ability to adapt quickly, make decisions, and lead with confidence
- Excellent communication and interpersonal skills
- Collaborative approach with a positive, team-focused attitude
- Comfortable with Microsoft applications and a tech-savvy mindset
- 2+ years of customer service experience
- 3–4 years of experience in the travel and tourism industry and group tour planning is required
- Post-secondary education in Travel and Tourism preferred
- TICO certification (or willingness to obtain)
- First Aid certification (or willingness to obtain)
- Valid passport and willingness to travel internationally
- 100% employer-paid premiums for health, dental, vision, life, and travel insurance
- Virtual healthcare and nurse navigation support
- Defined Contribution Registered Pension Plan
- Growth, training, and development opportunities
- Give Where You Live program (community volunteer program)
- Green and Wellness Reimbursement Program
- Paid personal and vacation hours
Our hiring process is designed to give you the opportunity to shine:
1. Pre-screening call
2. In-person interview
3. Background and reference checks
4. Offer
Ready to start the adventure?
Apply now with your resume and a cover letter telling us about your favorite travel destination and why it would make an excellent tour experience.
CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at [email protected]
We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.
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