Overview
We are seeking a dedicated and skilled Tour Operator to join our team. The ideal candidate will play a crucial role in ensuring efficient operations while maintaining high standards of quality and safety. This position requires strong communication skills, a commitment to customer service, and the ability to manage time effectively. As an Tour Operator, you will have the opportunity to work in a dynamic environment where your contributions will directly impact our success.
Responsibilities
- Receive and review all bookings and coordinate related reservations
- Provide travel information to clients regarding destinations, transportation, accommodation options, and costs
- Calculate travel and accommodation costs and ensure budget compliance
- Design new travel destinations, hotels, and amenities to enhance tour offerings
- Develop and organize comprehensive tour itineraries based on client preferences and needs
- Coordinate logistical aspects of tours, including transportation, accommodation, meals, and activities
- Communicate with local DMCs (Destination Management Companies) and clients to ensure smooth operations
- Ensure all airline tickets are booked in advance to secure the best rates and availability
- Align flight schedules with tour itineraries for seamless travel experiences
- Monitor flight schedule changes or cancellations and adjust tour plans as needed
- Coordinate with airlines to manage group bookings and address special requests from clients
- Maintain excellent communication with clients before, during, and after tours to ensure satisfaction
- Handle cancellations and reimbursements for transportation and accommodation
- Address any concerns or feedback from clients promptly
- Build and maintain strong relationships with clients, suppliers, and partners to ensure smooth tour operations
- Conduct risk assessments and develop contingency plans to handle emergencies or unexpected situations
Requirements:
- At least 1 year of experience in sales / customer service in North America
- Strong written and verbal communication skills
- Familiarity with cruise operations
- Proficiency in Microsoft Office
- Proficiency in Amadeus is a plus
- Excellent organizational and multitasking abilities
- Creative mindset with a keen eye for details
- Ability to work collaboratively in a team-oriented environment
- Able to work on weekends and overtime as needed
- Hospitality experience preferred
- Bachelor's degree or higher is an asset
Join us as an Tour Operator, where your expertise will be valued, and your efforts will contribute significantly to our operational excellence.
Job Type: Full-time
Pay: $40,000.00-$50,000.00 per year
Benefits:
- Casual dress
- On-site parking
- Wellness program
Work Location: In person
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