Talize is a proudly Canadian owned and operated for-profit thrift retailer. At Talize, we aspire to challenge boundaries and make fashion sustainable, unique, and affordable – we recognize the importance of shopping sustainably. We are passionate about sustainable fashion because we know we are helping the planet at the same time as providing our customers with amazing value! That means offering unbeatable prices on brand names, designer fashions, accessories, leather goods, footwear, housewares, book, toys and more – all while contributing to the health and sustainability of our planet.
At Talize, you will be serving the community by helping them lead a more sustainable lifestyle. A place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You will be part of a “people and customer first” culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Talize also takes a holistic approach for providing great benefits and rewarding employees.
Who You Are
You are a results-driven professional with deep technical expertise and a commitment to quality and accuracy. You thrive in fast-paced, dynamic environments and are comfortable navigating ambiguity. You bring a disciplined, proactive approach to problem-solving, making sound decisions quickly while staying aligned with organizational goals. Your adaptability allows you to pivot as priorities shift, all while maintaining a high standard of execution and integrity.
If you’re in a leadership role, you guide others with clarity and accountability, empowering them to grow through structured delegation and thoughtful coaching. You inspire trust and consistently deliver strong outcomes, even in the face of change.
Work Location: This is a multi-unit management position which will require regular travel between Kitchener, London, Sarnia and Windsor locations.
The Role
The General Manager in Training role is a dynamic and comprehensive opportunity designed to prepare individuals for a leadership position within the organization. As a participant, you will engage in hands-on training and development activities across various departments, gaining exposure to key aspects of operational management, team leadership, and strategic decision-making. Working closely with experienced leaders, you will acquire a deep understanding of the company's operations, culture, and industry dynamics. This role is an opportunity to cultivate essential managerial skills, contribute to organizational success, and position yourself for advancement into a key leadership role within the company
Duties and Responsibilities
Leadership
- Oversee store operations including customer service, retail floor, on site donations, and merchandise processing room.
- Regularly complete floor walks to determine priorities and delegate tasks to direct reports in morning meetings and throughout the day.
- Mentor direct reports regarding company policies and procedures.
- Responsible for the screening, interviewing, selection, hiring, and orienting of Team Members, Manager and Supervisors.
- Work with Area/Market Manager and People and Culture Business Partner to create performance improvement plans for direct reports.
- Accurate completion of administrative paperwork pertaining to direct reports and facilitating all performance management meetings.
- Recognize and report policy infractions to the Area/Market Manager and People and Culture Business Partner. Facilitate all corrective action meetings for direct reports.
- Responsible for the off boarding of direct reports, including but not limited to completing termination meetings, submitting termination paperwork/requests to People and Culture team.
- Implement employee recognition programs and events.
- Plan and create the weekly schedule for Assistant General Managers, Merchandise Processing Supervisors, and Retail Floor Supervisors.
- Oversee and verify accuracy of Team Member weekly schedules submitted by Assistant General Manager.
- Develop creative plans to increase store sales.
- Manage store expense control and payroll to optimize the business.
- Ensure that all customer needs are addressed, such as: answering customer inquiries and solving customer complaints.
- Facilitate the preparation and execution of sale days.
- Responsible for opening and closing the store.
- Ensure that customer service, retail floor, on site donations, and merchandise processing room are organized and clean.
- Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
- Provide a safe workplace environment by identifying and safely removing any hazards or potential hazards and reporting hazards to the Area/Market Manager and Joint Health and Safety Committee.
- Manage all workplace accidents, complete, and submit proper documentation in a timely manner and inform the Joint Health and Safety Committee, Area/Market Manager and people and Culture Business Partner.
- Maintain professionalism while communicating with peers, managers, customers and while using the store intercom system.
- Collaborate with direct reports to ensure operations and production work as a team toward the same goals.
- Perform additional job-related duties as requested by the Area/Market Manager.
- Leadership: inspiring and guiding a team to achieve objectives and motivating individuals to perform at their best.
- Conflict Resolution: the capacity to manage and resolve conflicts within the team or organization.
- Decision-Making: making informed decisions by considering a range of factors and potential consequences.
- Strategic Thinking: developing and executing plans to achieve long-term organizational goals.
- Project Management: effectively planning, executing, and monitoring projects to ensure they are completed on time and within budget.
- Delegation: assigning tasks and responsibilities to team members based on their strengths and skills.
- Coaching and Mentoring: helping team members develop their skills and reach their full potential.
- Performance Management: providing constructive feedback, setting goals, and evaluating employee performance.
- Financial Acumen: understanding financial statements, budgets, and financial performance metrics.
- Change Management: guiding teams through organizational changes and helping them adapt to new processes or strategies.
- 3+ years of experience in a retail store management position responsible for high-volume store performance.
- 5+ years of experience in a retail environment.
- Previous work in a thrift retail environment is considered an asset.
- Ability to stand and walk for the duration of shift.
- Constant bending, reaching, and using hands for repetitive actions.
- Lifting and carrying items up to 50lbs throughout shift.
- Pushing and pulling merchandise containers on wheels weighing up to 500lbs.
- Exposure to dust — all of designated shift.
- Work schedule hours will include days, evenings, weekends, and holidays.
- Interaction with customers, clients, and the public at large.
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