** One Academy Leslieville Location – 858 Eastern**
One Academy Front Desk Member Experience Associate - Morning, Evening and Weekend Shifts Available
What is a Member Experience Associate?
This position will give you the opportunity to be part of a community that is bigger than fitness – as you introduce new members to Toronto’s most effective group training facility.
As a Member Experience Associate, you will be responsible for showcasing our facility, familiarizing new members with our training programs, and providing next level customer service to all guests.
What can you expect in this role?
Below are some of the primary responsibilities you will be taking on. We can’t wait to hear what else you want to contribute to the role!
- Greet and Welcome Members: Provide a warm and friendly welcome to all members and guests as they enter the gym.
- Membership Services: Assist with new member sign-ups, membership inquiries, and account management.
- Check-In: Ensure all members and guests check in and out of the gym, verifying memberships and addressing any outstanding balances.
- Phone and Email Correspondence: Handle incoming calls and emails, addressing inquiries, and providing information about our services and programs.
- Cash Handling: Process transactions accurately, including membership dues, retail sales, and any other fees.
- General Administrative Duties: Assist with various administrative tasks such as data entry, filing, and maintaining a clean and organized front desk area.
- Member Assistance: Provide information on gym facilities, classes, and promotions, and assist members with their needs.
- Safety and Security: Monitor access to the facility, ensuring the safety and security of all members and guests.
- Customer Service: Resolve member concerns and issues promptly and professionally, ensuring a positive experience.
- Maintain Facility: Organize and maintain overall facility cleanliness, ensuring the gym is always member ready.
- Cafe Operations: Operate our coffee and smoothie bar – make smoothies, brew coffee and process transactions.
- Ad-hoc tasks as assigned.
Qualifications:
- Flexible schedule, including morning, evening and weekend shifts preferred *Weekend availability necessary*
- 1+ years in a customer service role
- Friendly, approachable, with strong written and verbal communication skills
- Team player who takes initiative
- Thrives in a fast paced environment
- Reliable and punctual
- Interest in Health & Fitness industry
- Ability to lift 50lbs
- MindBody experience is a bonus!
Benefits & Details:
- Reports to the Front Desk & Operations Manager
- Part Time Hours (15 - 25 hours per week)
- Expected Start Date: ASAP
- Job Type: Part-Time, Permanent
- Location: 858 Eastern Ave, Toronto M4L 1A1
- Hourly Wage + Monthly Gym Membership
- Opportunities for Growth and Advancement
If you are enthusiastic, customer-focused, and ready to be part of a dynamic fitness community, we invite you to apply!
One Academy is an equal opportunity employer and welcomes all qualified candidates to apply. We look forward to reviewing your application!
Job Types: Part-time, Permanent
Pay: From $17.70 per hour
Benefits:
- Casual dress
- Discounted or free food
- On-site gym
Education:
- Secondary School (required)
Experience:
- Customer service: 2 years (required)
Work Location: In person
