Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while promoting our products and services. The ideal candidate should possess strong communication skills, be detail-oriented, and have a passion for helping others.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Analyze customer needs and recommend appropriate solutions or upsell additional products when applicable.
- Maintain detailed records of customer interactions and transactions using data entry skills.
- Handle complaints or concerns with empathy and professionalism to ensure customer satisfaction.
- Collaborate with team members to improve service delivery processes.
- Uphold company policies and procedures while ensuring a positive customer experience.
Qualifications
- Previous experience in customer service is preferred but not required.
- Bilingual or multilingual abilities (especially in Spanish) are highly desirable.
- Strong verbal and written communication skills in English; ability to communicate clearly and effectively.
- Proficient in data entry with attention to detail for accurate record keeping.
- Excellent phone etiquette with the ability to engage customers positively.
- Ability to analyze situations quickly and provide effective solutions.
- A proactive attitude towards upselling products based on customer needs is a plus.
Join our team and contribute to creating memorable experiences for our customers!
Job Type: Part-time
Pay: From $15.00 per hour
Work Location: In person
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