Western Community College (WCC) is a privately held provider of post-secondary education in British Columbia. We offer a Bachelor of Hospitality Management degree program and more than 65 career training diploma and certificate programs in business, accounting, healthcare, education, hospitality, information technology, legal studies, and warehousing. Our industry-based, market-driven curriculums provide students with a dynamic, collaborative, and engaging learning environment, setting a high standard for community-driven post-secondary education.
We value diversity, equity, and inclusion and are committed to maintaining a workplace free of discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or marital status. We are an equal-opportunity employer dedicated to creating an inclusive environment where employees feel valued and respected.
Job Title: Flight Operations Dispatcher
Western Community College invites applications for the role of Dispatcher at the WCC Flight School.
Key Responsibilities:
- Perform all dispatch duties in compliance with Canadian Aviation Regulations (CARs) and company procedures.
- Coordinate flight authorizations and aircraft releases in collaboration with flight instructors and students.
- Monitor and track aircraft during flight operations (flight following) to ensure safety and adherence to schedules.
- Use Flight Schedule Pro software to schedule, manage, and track flight bookings and operational activities.
- Provide exceptional customer service to students, instructors, and visitors both in-person and through email and phone inquiries.
- Process student invoices and payments accurately and efficiently.
- Maintain a professional front desk environment, including greeting walk-in customers and addressing their queries.
- Manage dispatch documentation, manuals, and ensure regular updates as required.
- Maintain adequate stock of office supplies and ensure the front desk and lounge areas are clean and presentable.
- Assist with administrative tasks and projects as assigned by the Chief Flight Instructor and Head of Aviation Training.
- Proactively communicate any irregularities, safety concerns, or operational delays to the appropriate personnel.
- Other duties as assigned
Skills & Qualifications:
- Prior aviation experience is required, preferably in flight dispatching or flight operations.
- Highly organized with the ability to manage multiple tasks effectively in a fast-paced environment.
- Strong numerical literacy and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision and deliver high-quality customer service.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) with experience in creating spreadsheets, charts, and conditional formatting.
- Experience with Flight Schedule Pro or similar scheduling software is required.
- Strong problem-solving skills with the ability to work under pressure.
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- flight dispatching or flight operations: 1 year (required)
- Flight Schedule Pro or similar scheduling software: 1 year (required)
Work Location: In person
