This posting will be used to fill 1 permanent full-time positions working 75 bi-weekly. It will establish a 12-month eligibility list which may be used to fill similar positions.
This job is based in the thriving and diverse city of Whitehorse in the beautiful Yukon.
Who we are
The Finance and Program Administration Clerk is responsible for performing a variety of financial and program administration duties for Income Support Services and programs, including Social Assistance, Yukon Seniors Income Supplement, and the Pioneer Utility Grant.
Your role
The incumbent is responsible for maintaining client records and unit files, providing administrative support, and providing customer service to clients and the public in a welcoming, sensitive, and respectful manner.
- For more information on this job, please contact Natasha MacDonald, Manager Income Support at [email protected]
- For more information about the recruitment process, please contact Sneha Iyer, HR Consultant at 867-332-8615 or [email protected]
Your benefits
In addition to a competitive salary, we offer many additional financial and non-financial benefits.
- Government of Yukon’s many benefits
Your career, your home, your lifestyle
We are the Yukon public service. Every day, we come together to serve the people who live here and make a difference in so many ways. Here, you will find the diverse opportunities you desire to develop your career while enjoying a warm sense of community and vibrant artistic, cultural, and recreational amenities, all set in a spectacular natural environment.
As part of our team, your achievements and enjoyment in both your work and personal life will be valued as you explore the many opportunities the Yukon, and the Government of Yukon, has to offer.
Check out:
- Yukon Life
- Working at Yukon government
Important application and job requirements
Essential qualifications
Please submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume.
- Experience working in a fast-paced environment providing front end customer service and administrative support to vulnerable population
- Experience processing financial requests and transactions are carried out in accordance with legislation, policy, procedures and directives.
- Experience working with a variety of computer applications such as Word, Excel, and Outlook
- Experience working in legislative programs will be considered as an asset
- Completion of post-secondary courses in Accounting, Business Administration, or another related field is an asset
Candidates who have education, training and/or experience equivalent to the essential qualifications listed above may be equally considered.
It may be helpful for you to review “Prepare your resume and cover letter”.
Desired knowledge, skills and suitability
If selected for an interview, candidates should have, and may be assessed on, the following:
- Demonstrating Interpersonal Effectiveness and Accountability Effective communication skills, oral and written
- Actively engages with clients to understand and meet their needs effectively
- Comfortable working in a fast-paced environment with frequently changing priorities
- Modelling problem solving skills and attention to detail
- Ability to work independently and within a team environment
- Maintaining client records and unit files
- Providing administrative support and customer service to clients and the public
It may be helpful for you to review “The job interview process”.
Conditions of employment
You must meet the following conditions before being hired, or within the time frame noted.
- Security Clearance with Vulnerable Sector.
- Willingness to obtain Naloxone training within 6 months of hire
Job requirements
This job requires you to perform, and/or be exposed to, the following:
- This position is located in an office environment – most of which is open office cubicles and workspaces, not closed offices - and uses computers for the majority of work.
- The work has high volume, tight deadlines, multiple shifting priorities, and constant work interruptions. The incumbent may be expected to set aside other work in order to process urgent financial requests or transactions within a very short (i.e., one day, a few hours) timeline.
- This position provides services to a range of individuals and must interact with clients and members of the public in a respectful and sensitive manner.
- This includes providing service and support to people who have mental health challenges and/or other disabilities, poor communications skills, anger management issues, and potentially aggressive and volatile behaviours.
- There are physical barriers separating the office space from clients and the public, onsite security personnel, and prescribed incident response and reporting procedure, though the incumbent is expected to work with clients to de-escalate behaviours, where possible.
Learn more
- For help on creating your E-recruitment profile, email [email protected] or phone 867-667-9453.
