Facilities Coordinator

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our story here: About Meridian

The role: *Please note - this is a 4-month contract Opportunity*

Servicing over 100 branches / departments and more than 1900 employees, the Facilities Coordinator is the first point of contact for all Facilities related incidents, problems, changes or requests from the Meridian group of companies and Meridian’s tenants. The Facilities Coordinator is responsible for performing operational support duties of the Facilities Management function through Meridian’s ticketing system.

Having the passion and obsession for delivering Service Excellence is essential for this position, as is having expert verbal and written communication skills and a vast general knowledge of all of Meridian’s facilities related equipment and configurations.

Rotating On-call support for after-hours emergency calls at branches and corporate offices is a requirement of this position.

Key Responsibilities

• Provide prompt attention and response to Branch, Corporate Office and Tenant requests including alarms, security, building or landlord issues, etc.
• Engage pre-approved contractors to resolve property issues following defined SOPs and validate work is completed within time and quality expectations and meets or exceeds customer’s expectations
• Ensure tickets are distributed or escalated promptly to the correct vendor, landlord for actioning
• Continuously monitor ticket progress to ensure a successful resolution is concluded within defined SLAs, communicating with the ticket owner regularly throughout the process
• Assist in the management of emergency procedures for Corporate Offices and Branches
• Respond to and remedy after hours emergency requests on an “on call” basis. Engage pre-approved contractors to resolve property issues following defined SOPs and validate work is completed within time and quality expectations and meets or exceeds customer’s expectations
• Ensure tickets are distributed or escalated promptly to the correct vendor, landlord for actioningContinuously monitor ticket progress to ensure a successful resolution is concluded within defined SLAs, communicating with the ticket owner regularly throughout the process
• Visit all assigned Branches at least once a year to perform Branch inspection
• Scope work for Branch/CBC/CO renovations and produce quotes suitable for Sr. Management review
• Monitor administrative adherence to corporate and departmental policies, standards and procedures
• Maintain the databases for access cards and activates new photo I.D. cards
• Help define, communicate and implement and monitor all administrative Service Level Agreements (SLA’s) including reporting, as required
• Assist in energy management and maintenance in CO and Branches
• Manage and procure Vendor’s for new furniture requirements, as needed, in Branches and CO
• Maintain preventative maintenance schedules and contracts and propose additional programs as required
• Perform the duties associated with the Receptionist, Mail Room and Office Ambassador functions in the St Catharines or Toronto Corporate Offices, to deliver a clean, safe, secure and aesthetically pleasing work environment
• Perform other duties and special projects including but not limited to meeting and conference room set ups, building occupant moves, minor building repairs/clean up and furniture assembly, etc.
• Other duties as assigned

Knowledge, Experience and Skills

• General knowledge of building systems, construction practices and related code/legislative requirements.
• General knowledge of health & safety legislation, codes of practice, and internal standards and guidelines relating to contractors within the managed facility
• Proficiency in MS Office suite (Outlook, Word, Excel), is required
• Ability to work on several issues at a time
• Ability to work in a team environment
• Superior client management/customer service skills with an emphasis on verbal/written communication
• Skilled in developing strong working relationships with contractors, clients and consultants
• Strong organizational, analytical and documentation skills with the ability to multi-task and set priorities.
• Ability to meet deadlines and schedules.
• The incumbent must be able to communicate proficiently in English, both orally and in writing.
• Service Desk and ticketing system experience is required
• 3+ years’ experience in Facilities Management, Construction Project Management or Property Management
• 1-3 years experience in Property Management, Project Management, or Facilities Management preferred

Salary Range: CAD $50,000– $60,000 annually

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: St. Catharines Corporate office. This is an on-site work opportunity.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues.
• This is not your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Find our story here: About Meridian

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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