Facilities Analyst

Why Meridian? 

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. 

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.  

Find our story here: About Meridian

The role: * Please note - this is a 9 month contract opportunity*

As part of the Real Estate and Facility Management Team, this position is responsible for the coordination of multiple projects.

The Facilities Analyst function is accountable for the administrative, financial and capital operations of each facility in the Meridian enterprise which includes 100+ locations, including Branches, CBCs, ABMs, Satellite and Corporate Offices. 

Under the direction of the Manager, Facilities Asset Management, this position will play a significant role in the long term planning and will provide relevant and insightful analysis  regarding Meridian’s capital equipment.

To ensure a consistent “look and feel”, which is presented in clean and safe manner, this position will develop standards and annual plans to ensure these standards are achieved and maintained over time.  The cost to operate and maintain all of Meridian properties is significant and this position has direct influence over these costs.  This role will leverage Meridian’s economy of scale, to administer contracts for major facilities service providers with the expected outcome of improved services at lower costs.

Reporting to the Manager, Facilities Asset Management, the Facilities Analyst will provide value by providing transparency of day to day support levels, identifying trends and recommending solutions, ensuring customers consistently experience high levels of service from the team, assisting with the management of compliance, regulatory and operational risk, and creating an environment where Meridian is able to realize high value from vendor partners.

The Facilities Analyst possesses a strong real estate financial background with variance reporting and budgeting experience. The Facilities Analyst has in-depth knowledge of all of Meridian’s property configurations, SOPs, standards, suppliers and service contracts. Accountable to review all department financials, identify cost saving opportunities and provide sound business reports.  

Key Responsibilities:

• Provide support for the team’s ongoing asset management activities
• Responsible for entering new and updated asset information into approved inventory system
• Assist Manager, Facilities Asset Management in developing processes and procedures to capture relevant information
• Diligently review and provide “sign off” on related invoices and update expense or capital tracking systems as required
• Assists in the drafting and maintenance of all SOPs/P&Ps for the department
• Assist with the creation and ongoing management of Facilities budgets
• Prepares financial, operational, and other reports utilizing computerized inventory and asset registry in conjunction with the Facilities Asset Manager to include life cycle information.
• Assists in the development of short and long term asset management and capital improvement projects
• Assist in preparing maintenance plans for existing and new assets
• Addressing facilities tickets coming through our service portal as assigned.
• Assist with the provision of information required for the preparation of reports (e.g. Facilities Matters, ESG, etc.)
• Tracking utilities consumption and spend information and reporting on questionable variances and anomalies
• Assist with the identification and implementation of measures to aid in the reduction of Meridian’s Carbon footprint
• Coordinate or assist with the implementation of a variety of small to medium sized facilities projects Provide input into the RFx process for all facility related vendor services
• Assist with other administrative tasks as needed

Partner orientation

• Initiate opportunities for collaboration and maintain productive relationships within the team, and with business partners and extended vendor service providers to achieve goal.
• Liaise with other teams and business peers; understanding, communicating, and coordinating issues, plans, and  strategies on behalf of the team
• Customer Service Orientation – must be oriented to want to provide exceptional service for our customers
• Knowledge of Financial and accounting principles
• Communicate, via Intranet/Email/Face to Face, upcoming initiatives and changes, value of Property Management service offerings and provide simple instructions on How to Use the Service.

Communication:

• Exceptional written and oral communication skills, with a proven ability to:
  • Clearly articulate observations and recommendations in an organized and understandable format to the Leadership team
  • Prepare and write reports including detailed recommendations, prepare policy & procedures.

Impact

• Anticipates needs and uncovers ways to improve service level standards and key performance indicators
• Lead and/or assist with cross-functional and inter-departmental projects varying in size and complexity.
• Deliver tangible and measurable operational effectiveness through service level attainment, effective time management, and vendor management.
• Provide support for all Facilities related ESG initiatives including data capturing, reporting, ideation and implementation
• Oversees the implementation of improvements and processes with the assistance of Manager, Facilities Asset Management

Knowledge, Skills, and Abilities

• Thrives in a fast paced environment, effectively handles crisis situations in a calm and methodical manner and when priorities complete, moves will agility from one task to another
• Highly service oriented and customer focused
• Exceptional written and verbal communication skills
• Exceptional financial acumen
• Strong analytical and problem solving abilities; ability to provide sound advice on complex issues
• Organized with ability to quickly reprioritize in highly fluid environment
• Seeks creative ways to get results; not bound by the limitations of conventional wisdom; finds inventive, imaginative and resourceful ways to solve problems or create opportunities
• Takes ownership of a problem. Resourceful to find and implement appropriate solution for full client satisfaction
• Forward thinking - capable of assessing impact of decisions on immediate, medium term, and long-term outcomes
• Results oriented with a passion for introducing cost saving initiatives
• Detailed knowledge of building components and preventative maintenance best practices
• Understanding and knowledge of Service Management principles, ticketing systems/related work flows
• Strong working knowledge of Microsoft Applications, with Advanced Level Excel skills
• Participate in after hour on call responsibilities
• Ability and willingness to work flexible or extended hours, as needed
• Travel and onsite presence at Meridian locations, as needed
• 2-5 years’ experience in Property and Facility Management
• Bachelor’s degree or college degree in related field
• CFM (IFMA), CPM (Institute of Real Estate Mgmt), FMA (BOMI), RPA (BOMI) or Real Estate Finance background an asset

Office Location:  Toronto Corporate Office with the ability to travel to our St. Catharines office as needed. This is a hybrid work opportunity.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues.
• This is not your typical "corporate" job. We work hard and we have fun!

Who we are:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve.  Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life. 

Find our story here: About Meridian

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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