The Enrollment Consultant is responsible for engaging and enrolling candidates into their Right
Management service benefit program by providing a ‘best in class’ customer service and experience in and outbound and inbound call center environment.
Efficient and effective enrollment directly correlates to total utilization of programs and overall take up, which directly impacts Right Management profitability and revenue.
This position is project-based and hours will vary based upon the business needs and volume, not to exceed 28 hours a week.
Accountabilities
Results & Strategy
The Enrollment Consultant must successfully contact candidates via various methods in order to enroll them in the Right Management program identified for them. The Enrollment Consultant must assess and determine special needs or issues influencing the engagement decision, explaining the nature of our service offerings, assisting in mode of service preference and selection, and offer accelerated or conventional start scenarios resulting in service initiation.
Data integrity and maintaining accurate records in various systems is also required.
Client & Candidate
Provide an exceptional experience for both candidates and clients to ensure that they utilize the programs that have been selected for them and are successful in initiated the programs.
Thought Leadership
Lead with guiding values of ManpowerGroup and ensure that relevant industry knowledge is provided to candidates
Experience
Required
- Industry: Virtual contact center experience preferred
- Education: Bachelor’s degree or equivalent experience
- Technology: Competency in MS office products, ability to multitask and a high level of data integrity
- Experience: excellent customer service skills
- Language: bilingual experience (English, French, Spanish).
- Experience: previous experience in a similar role
The pay for this role is between $21-22 hourly.
ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.
A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided.
