Why WestJet:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.
Join us, this is where your career story takes off.
Duty Manager, YWG
The Duty Manager is accountable for providing direction and leadership for our service partners represented within the operation. With a continued focus on safety, operational reliability, guest experience, and cost-efficiency, the Duty Manager shall ensure airport operations are managed efficiently and in alignment with WestJet’s airport’s strategic direction.
** Please note, this is an evolving position
Key deliverables include
Ensure our Service Partners are planning long term and daily to deliver station service level agreements.
Represent on behalf of WestJet in Airport community meetings, ensuring our priorities are met and operational strategy is clear.
Ensuring our service partner and airport authority leadership are mitigating operational issues.
Develop a strong working relationship with external agencies such as the airport authority, CATSA, CBSA & USCBP.
Ensuring effective communication within service partners operations center, providing recommendations and guidance to maximize efficiencies at the airport.
Ensure guest experience delivery standards are met or exceeded.
Ensure operational performance standards are met or exceeded.
Manage portfolios as assigned by the Regional Manager.
Ensure the delivery of WestJet safety program above and below the wing.
Review process failures and flaws and facilitate effective solutions.
Experience and qualifications
3-5 years leadership experience required in a ground operations and/or customer service focused field
5 years airline operational experience required - ground operations preferred
Ability to work a rotating schedule 24/7/365 and travel for business meetings and training
Excellent ability to multitask & handle changing priorities under extreme pressure
Excellent written and verbal communication skills
Exceptional reliability
Process management skills with the ability to prioritize quickly and efficiently
Proficient in PC based applications, Microsoft Project, Word, Excel and Outlook.
Proven ability to provide excellent internal and external guest experience
Proven history of effecting change through influence
Proven track record in leading business operations
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group of Companies
Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet – and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion. As an equal opportunity employer, we want to you bring your full self to work and feel appreciated for your contributions.
At WestJet, we welcome unique skills, experiences, and backgrounds - if you’re passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.
We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.
For more information about everything WestJet, please visit WestJet.com.
