Requisition ID: 228959
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Team
The Identity & Access Management Operations (IAMO) team is responsible for the operational execution and governance of identity lifecycle processes across the enterprise. This includes the provisioning and deprovisioning of user and non-human identities, management of Active Directory entitlements and privileged access, and support for identity-related tools and automation. IAMO ensures that access is granted securely, efficiently, and in compliance with internal controls and regulatory requirements.
The Role
The Director, Identity Lifecycle Management (ILM) within Identity & Access Management Operations (IAMO) provides strategic leadership and operational oversight for identity lifecycle services across the enterprise. This includes the provisioning and deprovisioning of human and non-human identities, Active Directory access management, support for privileged access workflows, Workstation Local Admin (WLA) and PEDM.
We are seeking a dynamic, results-driven leader with strong technical expertise and business acumen. The Director will lead high-performing teams responsible for delivering secure, compliant, and efficient identity lifecycle services that support Scotiabank’s global workforce, vendors, and partners. This role requires close collaboration with cybersecurity, HR, and technology stakeholders to ensure seamless integration of IAM processes with enterprise systems and regulatory requirements.
Is this role right for you? In this role you will:
- Overseeing ScotiaID lifecycle management, including onboarding, updates, and terminations
- Managing AD provisioning, group membership, and entitlement governance (both on-pre and Entra ID)
- Supporting manual provisioning for special access scenarios and non-human IDs
- Serve as the escalation point for ILM-related issues, ensuring prompt resolution and communication with stakeholders
- Ensuring audit readiness and compliance with internal controls and external regulations
- Direct and mentor high-performing teams, fostering a culture of accountability, service excellence, and continuous improvement
- Monitor and enforce service level agreements (SLAs) for ILM services, ensuring timely response and resolution of requests and incidents
- Partner with GIAM and Cybersecurity teams to align ILM operations with broader security objectives and risk mitigation strategies
- Driving automation and continuous improvement across ILM processes to reduce operational overhead and enhance user experience
- Review and approve operational reports on account lifecycle activities (e.g., created, deleted, disabled accounts), using insights to inform strategy and performance improvements
- Partner with business unit stakeholders to ensure seamless services across the enterprise
- Support the development of Bank Policies and Standards as they relate to IAM
- Key stakeholder in the development of new solutions to solve a diverse range of IAM use cases
- Drive the maturity of IAM with new/existing processes and services that meet security and business objectives
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- 8+ years of people leadership experience at a senior level
- 10+ years of operational experience
- 5+ years’ experience with Active Directory on-prem, and Entra ID object management
- Experience with IAM solutions: SailPoint Identity IQ, SailPoint File Access Manager
- In-depth understanding of IAM to support business capabilities.
- Extensive knowledge of employee lifecycle management.
- Ability to work both independently and within a team.
- Must be able to work effectively under pressure while maintaining a high level of professionalism.
- Solid understanding of enterprise IAM capabilities, including Authentication, Authorization, and Access Provisioning.
- Strong influencing and negotiation skills to secure stakeholder support and prioritization, with full consideration of potential impact on business needs and outcomes.
- High level of customer service and communication required with clients globally, including, but not limited to: C-Suite, internal and external parties.
- Spanish language proficiency is an asset.
- Security certification(s) are considered an asset.
What's in it for you?
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
