Dental Receptionist Team Lead

Overview
We are seeking a motivated and organized Team Lead Dental Receptionist to join our dynamic dental practice. The ideal candidate will have a passion for providing excellent patient care and possess strong administrative skills. As the first point of contact for our patients, you will play a crucial role in ensuring a welcoming and efficient environment.

Responsibilities

• Greet patients warmly and manage the front desk operations.
• Schedule appointments and manage the dental office appointment book.
• Handle patient inquiries and provide information regarding services.
• Maintain accurate patient records using electronic medical records systems.
• Process patient information and verify insurance details.
• Assist with billing and payment processing as needed.
• Manage multi-line phone systems to ensure timely communication.
• Collaborate with dental staff to ensure smooth operations within the office.
• Utilize software Paradigm for scheduling and record management (Paradigm training will be provided)
• Ensure compliance with dental terminology standards in all communications.

Requirements

• Previous experience as a Dental Receptionist or in a similar role within a dental office is preferred with a Minimum of 3-5 years experience is preferred.
• Proficiency in using electronic medical records systems, specifically Paradigm.
• Strong understanding of dental terminology related to dental practices.
• Excellent organizational skills with attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication skills, both verbal and written, with a focus on customer service.
• Experience with front desk operations and administrative duties is essential.
• Mandarin and/or Cantonese and/or Farsi Speaking is an asset.
• A positive attitude and the ability to work collaboratively within a team. Join our team and contribute to creating a positive experience for our patients while enhancing your career in the dental field!

Job Types: Full-time, Permanent

Pay: $25.50-$29.50 per hour

Expected hours: No more than 40 per week

Benefits:

• On-site parking

Experience:

• Canadian Dental Clinic: 3 years (required)

Language:

• Mandarin (preferred)
• Farsi (preferred)
• Cantonese (preferred)

Location:

• North York, ON (preferred)

Work Location: In person