Status: Full-time, permanent
Location: London, ON and Muncey, ON
Hours: 35 hours/week (5 days)
Salary: $46,027 to $57,534
Paid Time Off: 3 weeks’ vacation, 12 health & 3 personal days, 5 spiritual/cultural days, professional development and your birthday off
Benefits: Comprehensive health, dental, life insurance, and more
Pension: HOOPP (defined benefit plan) - optional
Posting Date: August 29, 2025
Deadline: September 12, 2025
Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency. We strive to provide quality, wholistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being. SOAHAC provides services to Indigenous people including those who live on and off reserve, status, non-status, Inuit, and Metis within the Southwest, Waterloo Wellington and Erie St Clair regions. SOAHAC has a mandate of ensuring that health services are accessible, of high quality, and are culturally appropriate. It is SOAHAC’s objective to build health care capacity within Indigenous communities. Currently, we are seeking the services of a Dental Administrative Assistant to join our dental clinic team to work at the London and Chippewa SOAHAC Dental Clinics.
Reporting to the Manager, Quality & Compliance, the Dental Administrative Assistant will be instrumental in elevating the operational efficiency of the dental clinics. This role plays a key part in client experience, scheduling, insurance and government program billing, and revenue reporting. In addition, when qualified, the Dental Administrative Assistant may provide limited chairside and clinical support to ensure smooth operations and continuity of care.
Responsibilities
- Greet and register clients with professionalism, warmth, and cultural sensitivity.
- Schedule, reschedule, confirm, and manage client appointments to optimize provider time and reduce no-shows.
- Manage cancellations and follow-up appointments with attention to client care and clinic flow.
- Verify insurance and government program eligibility, and assist clients in understanding their coverage and financial responsibilities.
- Submit and track claims for NIHB, HSO, CDCP, OSDCP, and private insurers in accordance with program requirements.
- Monitor accounts receivable, follow up on unpaid or denied claims, and resolve billing discrepancies.
- Collect payments, process billing transactions, and maintain accurate financial records.
- Generate reports on patient flow, revenue, and other key performance indicators to support clinic operations.
- Maintain up-to-date and compliant client records in accordance with privacy regulations.
- Provide clear and compassionate communication regarding billing, appointments, and clinic policies.
- Act as a liaison between clients, dental providers, and external insurers.
- Provide limited chairside or clinical support (e.g., sterilization, room turnover, radiographs, assisting providers) when required and if qualified as a Certified Dental Assistant, Level II.
- Support infection prevention and control processes, including cleaning, disinfecting, and sterilizing instruments and equipment, when needed.
- Act as a flexible member of the dental team by covering reception or clinical duties to ensure continuity of client care.
- Support the dental team and clinic manager with administrative and operational tasks as required.
- Participate in training and quality improvement initiatives.
- Work occasional extended hours as needed.
- Perform other duties as assigned by the Manager, Quality & Compliance
- Dental Office Administration certificate from an accredited college.
- Minimum of 5 years of experience in dental reception and billing, with strong preference for experience handling NIHB and other government dental programs.
- In-depth knowledge of dental billing codes, insurance verification, and claims submission processes.
- Familiarity with Ontario dental public health programs (e.g., HSO, CDCP, OSDCP) is an asset.
- Proficient in dental practice management software, ideally ABELDent, and Microsoft Office applications.
- Exceptional organizational and time-management skills with the ability to multitask and problem-solve in a fast-paced environment.
- Strong interpersonal and communication skills, demonstrating professionalism, empathy, and cultural sensitivity when working with diverse populations.
- Able to work both independently and collaboratively within a team setting.
- Commitment to accuracy, efficiency, client service, and compliance in all aspects of billing, scheduling, and administrative support.
- Dental Assistant Level II certification (including HARP and CPR/First Aid) is considered a strong asset, enabling cross-coverage of clinical duties. Candidates without certification must be willing to participate in training to support occasional cross-coverage needs.
SOAHAC values diversity and is an equal opportunity employer; however, hiring preference will be given to qualified Indigenous applicants. SOAHAC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
Please apply by submitting your resume and cover letter. If unable to submit through the careers portal you may submit to [email protected].
Please visit Southwest Ontario Aboriginal Health Access Centre online at: www.soahac.on.ca or like us on www.facebook.com/soahac to learn more about us!
We thank all those for applying but only those selected for an interview will be contacted.
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