JOB DESCRIPTION – Decorator and Customer Service
Job Description - Maverick’s Donut Company - Decorator and Customer Service
Job Overview
At Maverick’s we are eager to provide a memorable experience through outstanding customer service. This includes prompt friendly greetings, quality food and beverages all the while maintaining a clean and comfortable environment for our guests.
Description of Position
We are searching for an engaging, courteous Decorator who demonstrates excellence in customer service and who is passionate about food and beverage preparation and education. This position will greet customers, answer their questions, take orders and accept payments, and prepare and serve food and drinks. You will also maintain a clean and well-stocked workspace and dining area, update displays, and continuously expand your knowledge of food and beverage quality controls, preparation methods, and presentation.
You should be committed to providing customers with excellent service. You should be positive, friendly, knowledgeable, and polite.
Key Activities and Responsibilities
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
- Preparing coffee and tea and serving items to customers.
- Packaging food and beverages for sale.
- Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.
- Learning about food preparation and presentation techniques to improve food quality.
- Updating signage and displays to attract customers.
- Taking inventory and replenishing items in display cases, at tables, or behind the counter.
- Working in as part of a fun, high-energy team.
- Adhering to all food safety regulations and quality controls.
- Ability to work a POS system
- Frying and decorating donuts by following the company’s recipes, process and procedures
- Prepare for pre-orders each day before store opening
- Cleaning kitchen equipment after use
- Preparing all dips, glazes and other toppings as required
- Putting away all food and equipment used during shift
- Wipe down all counters, tables and work areas
- Drain/filter fryer oil, wipe down fryer, replenish oil as needed
- Clean out/organize inside of fridge
- Dishwashing as needed
- Take out garbage/compost and replace all garbage bags
- Thoroughly sweep/vacuum and mop all floors
Work Ethic and Attitude
- Acts with integrity and honesty
- Maintains a calm demeanor during periods of high volume or unusual events
- Takes on required tasks with enthusiasm
- Contributes to a positive team environment
- Delivers great customer service to all of our guests through polite conversation and friendly assistance
- Provides quality donuts by focusing on consistency
- Adheres to product recipes and presentation standards
Knowledge, Skills and Abilities
- Cashier/Barista/Baking experience in a commercial setting is a strong asset
- Ability to learn quickly
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
- Ability to work early morning shifts when needed (4am-5am start time)
Physical Requirements
- Constant standing/walking
- Occasional stooping, kneeling or crawling
- Occasional pushing, pulling, lifting or carrying up to 50lbs
- Occasional ascending or descending ladders
- Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
- Constant reaching, turning, and performing precision work around work area
- Constant reception of detailed instructions through oral communication
- Constant talking, expressing or exchanging ideas by means of the spoken word
- Occasional Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors
Job Type: Full-time
Pay: $17.84-$18.36 per hour
Benefits:
- On-site parking
- Store discount
Work Location: In person
Application deadline: 2025-08-31
Expected start date: 2025-08-25
