Who are we?
Pacific West Mechanical is a well established and growing full service mechanical contractor. Our expertise is in service, preventative maintenance, and troubleshooting, of managed commercial and multi-family buildings in the Greater Vancouver Region.
Why Choose Pacific West Mechanical?
We are a great place to grow your career with ongoing training and educational opportunities, support from a well trained and experienced team who is ready to problem solve and provide support to each other as needed to ensure success. As a team we spend a lot of time together and value a collaborative and fun team atmosphere, we also enjoy company events together throughout the year.
Highlighted below are a few more reasons for choosing Pacific West Mechanical.
- Competitive wage, paid every 2nd Friday
- Everyone has the opportunity for twice annual performance based bonuses
- Vacation pay (paid on each pay cheque)
- Benefits that start immediately (Vision, Dental and Extended health care, Life and Long Term Disability Insurance)
- Employee referral bonus plan
About the Position
This role is an evolving customer facing role that requires an individual who can assess, clarify, and validate customer needs consistently on an ongoing basis. Our success team is responsible for our clients initial experience when they reach out to PacWest and are expected to provide top tier customer service in every interaction they have. You will be taking a high volume of phone calls and emails ensuring to meet the clients needs by getting their information to who it needs to go to as quickly and efficiently as possible.
Responsibilities
- Initiating jobs in our cloud portal along with required follow ups and forwarding to an appropriate team member
- Receive and direct calls and prioritize based on urgency
- Respond to client inquiries including condo residents and property management
- Administrative tasks including managing on-call schedule, keys, and office supply inventory
- Provide feedback to team members to improve internal processes, update as necessary
- Some reception tasks and other duties as assigned
- Seek guidance from the team lead when required
- Additional admin support assigned as required.
Your Qualifications, Experience, and Abilities Include a combination of the following:
- A team player with an amazingly positive attitude and character
- 2+ year in related reception or administrative customer facing role
- A natural problem solver! Able to work under pressure in a fast paced environment.
- Excellent verbal, and written communication skills
- Excellent organizational skills with the ability to prioritize multiple tasks
- Attention to detail
- Self-motivated, self-directed & ability to work independently
- Knowledge of HVAC and/or plumbing industry or exposure to a service industry is preferred
- Proficiency in Microsoft Office, learn other applications as needed.
If you feel like this is a good fit for you please apply right away OR if you know someone who would be a good fit for us please send them our way.
Pacific West Mechanical is proud of their inclusive and diverse workplace, we are an equal opportunity employer and encourage all qualified applicants to apply.
*Please note that due to the high volume of applicants, only those being considered for an interview will be contacted.*
Job Types: Full-time, Permanent
Pay: $23.00-$27.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
Work Location: In person
