Customer Service Representative

Park‘N Fly is Canada’s only national airport parking provider, providing both business and leisure travellers over 45 years of quality service from coast to coast. To continue offering the best possible parking experience available, we are continually evolving and growing to meet the needs of our 300+ team members and the needs of our customers.

The ideal candidate will thrive in a demanding, fast-paced environment where focus service excellence is paramount. Your experience as a frontline team member is one of the most fulfilling parts of your past roles.

Key Responsibilities

Customer Service

• Use the Park’N Fly system to check customers in and out in a friendly and professional manner
• Ensure that paperwork that supports all cash and credit card transactions is complete
• Promote any “added value” services offered by Park’N Fly
• Respond to customer concerns in a professional manner and refer unresolved issues to a manager
• Maintain a clean and tidy work station
• Assist with other duties as required

Dispatch Services

• Responsible for the accurate filing of customer keys
• Accurately entering vehicle location information into Park’N Fly’s custom software
• Working cooperatively with the Lot Supervisor regarding key management
• Coordinate breaks for bus drivers and valet attendants on duty
• Ensure all relevant charges for additional services are accurately recorded in the system
• Assign/dispatch buses to our drivers at commencement of their shift
• Answer and clear all incoming calls to the dispatch centre from customers
• Run and provide daily reports to the manager on shift

You Provide

• Previous customer service experience
• Superior communication skills
• Strong attention to detail skills
• Ability to manage priorities and effective Time management skills
• Ability and willingness to work a rotating shift including nights and weekends

We Provide

• Competitive wage and extended health benefits
• Paid vacation
• A rewarding career working with a dynamic group of professionals
• Long term and stable employment in a rapidly growing and evolving organization
• The opportunity for continued learning and professional development
• Complimentary parking
• Participation in fixed contribution pension fund