Overview
We are seeking a dedicated and enthusiastic Mandarin& English speaking Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will contribute significantly to customer satisfaction and loyalty. This position is ideal for individuals who thrive in a fast-paced environment and enjoy helping others.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placement, tracking, and returns.
- Helping brokers issue new policies
- Making policy changes
- Quote renewal and remarket
Skills:
- Applied Rating Services
- Power Broker
License:
RIBO Level one is required
Language:
Mandarin is required
Job Types: Full-time, Permanent
Pay: $35,000.00-$45,000.00 per year
Benefits:
- Employee assistance program
- On-site parking
- Paid time off
Language:
- Mandarin (preferred)
Licence/Certification:
- RIBO License (preferred)
Work Location: Hybrid remote in North York, ON
