Location: Kelowna, British Columbia
Position: Full-Time (40 hours per week)
About Us:
We’re looking for a dynamic and enthusiastic Customer Experience All-Star to be the face of our patisserie. You’ll immerse yourself in the art of crafting specialty coffees, sharing your love of fine desserts, and leading our front-of-house team to create memorable moments for every guest. Join us and bring your energy, passion, and hospitality expertise to a place where no two days are the same!
Key Responsibilities:
- Customer Service Excellence: Greet and serve customers, ensuring a welcoming atmosphere and delivering impeccable customer service.
- Coffee & Beverage Preparation: Prepare a variety of coffees, espressos, and specialty drinks to high standards.
- Dessert Knowledge: Learn and communicate detailed knowledge about our selection of pastries, cakes, and desserts.
- Front-of-House Management: Maintain cleanliness, stock levels, and the overall ambiance of the café. Ensure the front of house runs smoothly and efficiently.
- Customer Interaction: Build strong relationships with regular customers and offer personalized service that enhances their experience.
- Team Leadership: Support and guide junior team members, leading by example to promote excellent service, teamwork, and a positive work environment.
- POS Management: Handle customer transactions with accuracy, troubleshoot the POS system if necessary, and ensure daily cash-out balances.
- Special Projects: Assist with seasonal product displays, merchandising, and promotional efforts.
Skills & Qualifications:
- Experience in a customer service role in hospitality or retail, ideally in a café or bakery setting.
- Barista skills: Knowledge of coffee preparation and an ability to consistently deliver quality beverages (training will be provided).
- Strong communication and interpersonal skills.
- Attention to detail and an ability to multitask in a fast-paced environment.
- Leadership qualities for guiding the front-of-house team.
- A passion for desserts and fine food is a plus!
Perks:
- Highly competitive Tips
- A supportive and welcoming work environment.
- Training in barista skills and product knowledge.
- Opportunities for growth and career development within the company.
- Employee discounts on our wide range of French pastries and desserts.
Job Type: Full-time
Pay: $17.85 per hour
Expected hours: 35 – 40 per week
Work Location: In person
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