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Customer Service and Dispatch

Expert Plumbing and Drains
$20 - $22 an hour
Burlington, Ontario
Full time
3 weeks ago

Welcome to EPD!

Do you love talking to people and being a part of solving a problem?

The position is in person in Burlington, 7:30-4pm Mon - Fri

This is a constant workflow for the 40 hour week. The ideal candidate will have a customer focused attitude and understand how to wow customers over phone and email. Ability to adapt and prioritize tasks is key.

We are looking for a motivated self starter looking to start/begin their career. You are a passionate organizer and are good friends with numbers. We are a company dedicated to growth mindsets and as we enter into new trades markets we need to add to our office staff team. We are an inclusive and diverse company. We have 20 employees and need additional office staff.

Duties will include:

Phone reception and dispatch. If you are exceptional on customer service phone calls and follow up calls we want to meet you! English fluency is mandatory. Following administrative directives and processes. Ongoing learning via courses or new procedures.

You Bring - Work Traits: Highly organized person, Understand the importance of deadlines, enjoy following procedures, strong desire to build a career not a job. Reliable self transportation. Calm under pressure and able to prioritize tasks. A track record of always replying to customer inquiries.

- Experience - Highschool recent grads welcome to apply, or with 1 year office experience. Proficient in Google Suites. This is an in person role, please only apply if you are able to be onsite.

We provide benefits after 3 months. Ongoing training. Full training and growth potential to build your long term career with us.

Nice to haves: Experience working in a Trades Company Office. Experience with scheduling and dispatch. Experience that shows a growth mindset and continuous learning habits.

Two step hiring process first a zoom meeting and then an in person interview.

To apply to this job send a resume and cover letter with why you would be a great addition to a growing company and why you want this role. Send resume to [email protected]

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Benefits:

Schedule:

Language:

Work Location: In person

Application deadline: 2025-06-13
Expected start date: 2025-06-16

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