Dick’s Lumber in Burnaby is looking for a energetic, customer service driven individual to join our team in Customer Service and Counter Sales who is Fluent in English & Mandarin
ACCOUNTABILITIES:
- Offer exceptional customer service, focusing on fostering customer loyalty and growing assigned account sales.
- Use strong product knowledge to enhance the “valued added” component of the sales transaction by anticipating customer requirements, recommending additional products and working to maximize the sales opportunity through up-selling.
- Assist customers by offering advice and information on different products.
- Perform multiple transactions at once.
- Present a professional sales image to the customer at all times.
- Provide assistance and follows up with customer inquiries in a timely manner.
- Perform other job-related duties as required (such as stocking shelves, housekeeping etc)
QUALIFICATIONS:
- Effective selling and relationship building skills.
- Ability to grow and develop contractor business by participating in store initiatives.
- Fluent in English and Punjabi or Hindi with excellent listening, communication and interpersonal skills and able to assess customer requirements and make product recommendations.
- Detail oriented with strong organizational skills.
- Professional, courteous and punctual with a focus on customer service.
- Ability to multi-task, prioritize and work efficiently with minimal supervision.
- Manual dexterity and the ability to lift up to 25kgs.
- Must have a positive attitude and be a team player.
- Basic and current knowledge of the building code would be an asset.
- Experience and knowledge in this or a related industry is an asset.
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Experience:
- sales: 1 year (required)
- Customer service: 1 year (required)
Language:
- Punjabi or Hindi (required)
Work Location: In person
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