Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer service in the automotive industry. This role involves assisting customers with inquiries, processing transactions, and ensuring a positive experience at our dealership.
Responsibilities
- Greet customers warmly and assist them with their inquiries regarding products and services.
- Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures are followed.
- Provide information on automotive repair services, including upselling additional services when appropriate.
- Maintain a thorough understanding of dealership offerings to effectively address customer needs.
- Collaborate with mechanics and other team members to ensure timely service delivery.
- Resolve customer complaints or issues promptly while maintaining professionalism.
- Document customer interactions and maintain accurate records in the system.
- Stay updated on industry trends and dealership promotions to provide informed recommendations.
Qualifications
- Previous experience in customer service or sales, preferably in an automotive dealership setting.
- Strong mechanical knowledge or background in automotive repair is highly desirable.
- Excellent communication skills, both verbal and written, with a focus on customer satisfaction.
- Ability to handle cash transactions accurately and responsibly.
- Proven upselling skills with a track record of meeting sales targets is a plus.
- Strong problem-solving abilities and the capacity to work well under pressure.
- A positive attitude, strong work ethic, and willingness to learn about automotive products and services.
Join our team as a Customer Service Representative where your skills will contribute to creating an outstanding experience for our customers!
Job Types: Full-time, Part-time
Pay: $17.50-$27.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
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