The Credit and Collections Manager oversees the processing and verification of credit applications and the solicitation for payment of overdue accounts. They are responsible for developing a team of skilled professionals to support this process. The incumbent will work closely with the CFO and Sales Team and will manage Accounts Receivable.
Cores Responsibilities:
- Oversees investigation of credit risk in customers and suppliers and advises on the best course of action for credit applications;
- Designs and implements processes to improve cash flow and reduce receivables;
- Monitors and negotiates the collection of overdue accounts;
- Monitors credit and collection processes and operations
- Perform collection procedures on all invoices over 60 days old. Identify problem accounts and make prompt decisions for collection;
- Identify and facilitate the resolution of all customer disputes in a timely fashion, working with internal department/branch stakeholders when necessary;
- Address ongoing customer disputes concerning billing and liaise with appropriate departments to resolve escalated issues;
- Reporting;
- Participates actively as part of the Leadership Team at the Manager level;
- Selects (as necessary) and trains a team of skilled collections professionals;
- Manages subordinate staff in day-to-day performance of their jobs;
- Work with the CFO, Controller, President and Vice President to establish policies, practices, and systems to improve the credit and collection function.
- Other duties as assigned
- Years of Experience: 5+ years of experience in Credit and Collections and 2+ years managerial experience.
- Education: Certified Credit Professional (CCP) designation
- Understanding of the plumbing and heating materials industry
- Software/System Experience: AS400, Excel, Outlook; Experience with credit scoring systems and credit report agencies; Excellent working knowledge of Microsoft Office and understanding of computerized accounting systems.
- Skills and Abilities:
- Sales focus
- Strong working knowledge of credit principles and best practices
- Excellent communication skills and English fluency both in writing and verbally
- Strong problem-solving skills with good organizational, time management and prioritizing skills.
- Positive and personable attitude.
- Presentation skills and ability to conduct meetings
- Understanding of wholesale industry collections
- Bachelor’s degree in Business Administration, Accounting or Finance or equivalent experience
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