At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission – to work with community to end homelessness, one person at a time – goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives.
We are more than an emergency shelter.
Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports.
All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open.
Department: Emergency Shelter Job Category: Salary
Reports To: Manager Position Type: Full Time
Direct Reports: N/A Schedule: Nights: 9 PM - 7 AM
Indirect Reports: N/A Location: Main Building
Position Summary
Reporting to the Managers (2), Emergency Shelter, the role of a Coordinator is to lead the Emergency Shelter Supervisors and Emergency Shelter Workers, on the assigned shift, and empower them to support the needs of the individuals accessing the services of the DI. The coordinator is responsible for the operations of the emergency shelter, while working collaboratively with community partners and all departments of the DI. At times the Coordinator will be called upon to respond to difficult or challenging situations and their role is to mentor staff on how to deal with situations for similar events. The coordinator will conductthemselves in a professional manner and work within the core principals of the DI; low-barrier, housing focused shelter, trauma informed care, harm reduction, individual centred, housing first, shelter procedures and governing legislation.As well ensure all staff maintain the same standards.
Time Commitment
40 hours per week, with 5 days on and 2 days off from 9 PM to 7 AM. Some unusual hours may be required from time to time as the need arises. Attending meetings scheduled outside of regular work hours is required. Schedule may be altered at the discretion of management.
Job Duties and Responsibilities
- Responsible for day-to-day Emergency Shelter operations and programs
- Facilitates training and resolves staffing issues in tandem with Human Resources department and Managers
- Attend and participate in all required meetings
- Provide support, training and coaching to assist the floor supervisors in performing their duties effectively
- Maintain a presence in the building and clearly communicate the guidelines of the centre to guests, members of the community, volunteers, emergency services and staff of the DI
- Coordinate with other Coordinators and pass along all required information
- Performs various administrative tasks which include: , data entry, creating schedules, payroll, timesheets, sick line etc.
- Delegates various duties to floor supervisors, staff, and volunteers
- Be the point person in emergency situations
- Completes thorough written performance evaluations of staff yearly
- Complete and maintain logs on the DI database
- Review pervious logs
- Maintenance Requests
- IT Requests
- Maintain and record data as required for the position, such as Building Statistics
- Communicate absenteeism within the guidelines of the DI sick policy
- Provides input on existing or future programs at the DI
- Performs other related duties as required.
- Ability to lift up to 50lbs
- Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.
- Ability to stand or sit for extended periods of time
- Ability to respond to crisis and emergency medical responses
- Ability to work effectively with a diverse population
- Completion of (or working towards) a college or university program in any of the following; Human Services, Community Support, Social Service Work, Psychology, Sociology, Addictions or Health-related discipline is considered an asset
- Minimum of six months experience in a supervisory position in the social services or homeless sector
- Proven leadership experience
- Previous work experience in a social service environment is a definite asset
- A combination of education/practical experience may be considered
- Knowledge of community resources for homelessness, health, mental health and substance use
- Understanding of the needs of marginalized adults and homelessness issues
- Experience working in distress and/or high-stress situations, which may include emergency response
- Strong customer service orientation would be ideal
- Eager to learn new systems and adopt improved best practices
- Proficient use of 2-way radios, computers, Microsoft Office and any other database software(s) used to track service delivery; proficient in Office 365 and Office Suite 2016
- Knowledge of the CCTV monitoring system and the base building fire system is a definite asset
- Accountability
- Excellent Leadership abilities
- Excellent Analytical Skills
- Excellent interpersonal skills
- Excellent communication skills, both, written and verbal
- Excellent professional boundaries
- Ability to work effectively with a diverse population
- A genuine commitment to the mission, vision, values, and work of the agency.
The individuals we serve are experiencing homelessness or precarious housing and may also be facing substance use disorders and/or mental or physical health challenges. Many have a history of significant trauma.These experiences can influence their interactions with both staff and one another. By recognizing these behaviors as responses to past experiences, we are able to engage with our guests in a manner that is empathetic and respectful.
This role may involve high-stress situations that require resilience, compassion, and composure. At the DI we are deeply committed to the well-being of our staff, implementing policies and providing resources that support both physical and psychological safety, as well as mental health. We address the immediate challenges faced by our team to provide the highest level of support as well as the cumulative impacts of this vital work. By prioritizing staff well-being, we empower our team to provide the highest level of support to those in need, fostering a culture of care and understanding throughout our organization.
While the work is demanding and requires a strong commitment, those who are drawn to this field often find it to be one of the most impactful and rewarding careers they can pursue. It’s about making a difference – one person at a time.
Although the DI is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.
Why the DI?
The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every work we speak and in every action we take, and we want people who share this commitment.
Our Culture
Our values form the cornerstone of our culture:
RESPECT: Our actions honour the rights, differences, and dignity of others
COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities
KINDNESS: We accept each person’s uniqueness with compassion and empathy
WELLNESS: We promote, provide and support holistic wellbeing
ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.
What we Offer
Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.
Some of the employer-paid group benefits include:
- Vacation days
- Sick days
- Wellness days
- Extended Health & Dental coverage
- Employer Matching RRSP Program
- Homewood EFAP
- Life Insurance and Accidental Death & Dismemberment (AD&D)
Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI, People & Culture will discuss your eligibility for benefits with you.
Vulnerable Sector Check
A satisfactory vulnerable sector clearance is require prior to resumption at the DI.
Alberta Living Wage Employer
The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit https://livingwagealberta.ca/living-wage/ to learn more about the living wage.
The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.
If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to [email protected].
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