Founded in 1988, and headquartered in Toronto, Tricon Residential is one of North America’s preeminent rental housing providers.
Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Residential Toronto
Job Description
The Commercial Property Manager leads the development and execution of our Commercial Property Management (PM) platform, building out the commercial infrastructure - including full implementation of our Yardi commercial PMS - and serve as the subject matter expert for all commercial property operations. Success in this role requires innovation, entrepreneurial spirit, and operational excellence while managing a growing portfolio of commercial and industrial properties.Essential Duties and Responsibilities:
Strategic & Operational Leadership
Establish and scale a robust commercial property management platform aligned with organizational growth objectives.
Lead the Yardi commercial PMS implementation and customization.
Set up and refine operational procedures, workflows, and tenant engagement strategies.
Provide training and support to internal stakeholders on commercial best practices and systems use.
Portfolio Management
Oversee day-to-day management of commercial and industrial properties.
Ensure compliance with all municipal, provincial, and federal regulations.
Conduct regular site inspections to assess property conditions and ensure safety, maintenance, and service levels.
Financial Management
Develop and manage annual operating budgets; analyze and report on monthly budget variances.
Oversee rent collection, accounts receivable, and tenant default processes.
Ensure accurate processing of accounts payable and vendor payments.
Generate and review financial reports, including variance analyses, occupancy rates, and tenant recoveries.
.Collaborate with internal accounting and finance departments for lease audits, adjustments, and year-end reconciliations.
Tenant Relations & Leasing Support
Build and maintain strong tenant relationships through site visits, regular communications, and prompt resolution of issues.
Collaborate with the leasing team to ensure alignment with lease terms and identify at-risk tenancies.
Review lease summaries and enforce lease compliance; prepare default and demand notices as needed.
Vendor & Construction Oversight
Procure and manage third-party vendor contracts for maintenance, janitorial, and security services.
Monitor performance and adherence to SLAs.
Coordinate landlord and tenant construction projects, ensuring timelines and quality standards are met.
Qualifications:
Strong analytical and problem-solving skills.
Effective negotiation and communication skills at all organizational levels.
Demonstrated ability to lead teams, influence stakeholders, and deliver results.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Access to a reliable vehicle and valid driver’s license for travel to multiple sites.
Minimum Requirements:
Completion of a College Diploma or Certificate in Business Administration (or equivalent).
At least 7 years of experience in property management, including 5+ years in commercial/industrial PM.
Proven leadership experience with a track record of building or enhancing commercial PM platforms.
Strong working knowledge of Yardi; system implementation experience is a strong asset.
Expertise in budgeting, financial reporting, and lease administration.
Experience in multi-use environments (retail, office, industrial) is preferred.
Preferred Attributes:
RPA designation considered an asset.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:
Frequently required to sit, talk, and hear.
Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.
Occasionally lift, carry, and move up to 10 pounds.
Vision abilities required by this job include close vision, distance vision, and depth perception.
We are committed to fostering an inclusive and accessible recruitment process. If you require accommodations at any stage of the hiring process, please let us know, and we will work with you to meet your needs.
Tricon Residential Inc. is an owner, operator and developer of a portfolio of approximately 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.
At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.
