Company Description
Join the Sheraton Suites Calgary Eau Claire (a uniquely managed Fairmont property within Accor) operating as a franchised Marriott property. Our team is committed to excellence, open, welcoming & engaged. Our workplace has a family feel and we work together towards common goals while assisting one another on a daily basis.
Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.
Job Description
Sheraton Club Lounge takes comfort to the next level! The personalized service provided as you serve them in our private lounge at Sheraton Suites Calgary Eau Claire, will show them that you truly care. The experience and the memories you make for our Guests as a Club Lounge Attendant will create a sense of loyalty that will ensure their return.
What you will be doing:
- Consistently offer a professional and friendly greeting, and provide engaging & exceptional service
- Responsible for the set up and break down of all food and beverage presentations in the lounge (breakfast, coffee/tea service, bar service and canapés)
- Assist guests regarding food and beverage menu items. Have knowledge of all menu items, garnishes, contents and preparation methods
- Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next
- Clearing dishes from guest tables and ensuring cleanliness of the lounge and services areas
Identify guest preferences and act on them to develop and maintain strong guest relationships to ensure loyalty - Create strong relationships with other departments
- Responsible for In-Suite Dining deliveries
- Follow all policies, procedures and service standards, including health & safety and food handling procedures
Qualifications
Your experience and skills include:
- Previous customer service experience is required, with previous food & beverage experience preferred
- Must hold valid Alberta ProServe certification
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
- Must enjoy working in a team environment and be Health & Safety Conscious
- Must have excellent communication skills and be committed to providing excellent guest service
- Ability to work a variety of shifts, including evenings, weekends and holidays
Additional Information
At Sheraton Suites Calgary Eau Claire, we embrace an on-site work philosophy, inviting you to join us in our hotel. Here, it's more than just work; it's about nurturing the people-centered culture we hold dear.
What’s in it for you?
- Meals: A healthy meal on us every shift.
- Travel Discounts: Sweet deals at Accor and Marriott hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work attire.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Safety, Sustainability, and Recognition Committees.
- Level Up: Potential to unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
If you are passionate about hospitality, driven by excellence, and eager to contribute, we want to hear from you. Join us and help shape the future of Sheraton Suites Calgary Eau Claire.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
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