The Client Service Specialist will:
Maintain regular communication with brokers to ensure their group needs are met, plus build relationships.
Pricing, preparing and executing plan changes.
Pull and prepare experience reports, including more detailed reports for larger groups.
Handle and resole escalated claims, admin, and billing issues.
Assist with commission and contracting issues.
Manage the submission and tracking of all MGA appointment letters.
Manage and process the submission on Agent of Record letters.
Manage the submission of termination letters.
Manage overdue account notifications and pending terminations due to minimum participation requirements.
To be a successful Client Service Specialist you will need:
Completion of a post-secondary education.
Minimum 2 years of Group Benefits experience.
Strong working knowledge of Microsoft Excel and Word.
Excellent command of the English language, including strong written and verbal communication. • Strong analytical skills with high attention to detail.
Group Insurance principles and assessment techniques.
Comprehensive knowledge of group benefit plans and terminology.
Excellent reasoning, judgment and decision-making abilities.
Able to work independently and as part of a team.
Time-management skills and able to thrive in a fast-paced environment
All-star candidates will have:
GBA designation under CEBS program
Bilingualism in both official languages English & French
What’s in it for you:
Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation At People Corporation we are committed to helping businesses succeed.
This role will be a part of GroupQuest, a division of People Corporation within Partner Solutions. As a Group Benefits Managing General Agent (MGA+), we work in partnership with advisors and insurance carriers to provide full back-office support and services in all aspects of group benefits. We’re a team of entrepreneurial thinkers, with a relentless drive to get things done, passionate about what we do and the innovative impact we are making.
We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected]
