Client Navigator

______________________ Career Opportunity

Position Title: Client Navigator

Classification: Admin Assistant

Job Type: 1 Term Full Time (35hrs/week) until March 31, 2026, with possibility of extension

______________________& Casual Positions

Department: Corporate Services

Location: Eccles St,

Reporting to: Program Coordinator, Corporate Services

Compensation: $24.97/hr - $29.43/hr plus 14 hours of paid personal leave, and optional participation

______________________ in the HOOPP pension plan.

Deadline to apply: September 19, 2025, by 5:00pm

Apply to: https://swchc.bamboohr.com/careers/721 _______________________________________________________________________

About us

We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental health, and harm reduction. We are deeply connected to the communities we serve and committed to removing barriers to accessing services for people who experience vulnerabilities because of their age, income, ability, sexual orientation or gender identity, and language or culture.

SWCHC strives to ensure that our team reflects the communities we serve. We work within an anti-racist, anti-oppressive framework that acknowledges the existence and impacts of systemic racism and seeks to ensure that systems are fair and equitable for everyone.

What You’ll Do

As the first point of contact for the Centre, the Client Navigator works in collaboration with the Receptionist to ensure a safe, respectful, and welcoming atmosphere with particular focus on the front lobby and entrance to the building. This position is mobile and responsible for ensuring that all visitors feel welcome while maintaining safe, low barrier access for our vulnerable clients and community members.

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What We’re Looking For

❖ Life and Work Experience

• • Experience in a drop-in, outreach, or shelter setting is an asset.
  • Experience supporting those experiencing homelessness and/or mental health and addiction challenges is an asset.
  • Experience in overdose response is an asset.
  • Experience working in a community health care environment is an asset.

❖ Your Education Path

• • Degree in a related field (e.g., social work, social service work, etc.) or a combination of education and relevant experience.

❖ Required Language

• Fluency in English and French required.
• Other languages (i.e., Cantonese, Mandarin, Vietnamese, etc.) are considered an asset.

What You Bring to the Table

• Strong communication and interpersonal skills, and a passion for engaging with diverse groups including, but not limited to, new Canadians, those who are homeless, precariously housed or street involved, and people who use drugs.
• Sound judgement and problem-solving skills.
• Strong organizational and administrative skills.
• Ability to work well in a busy and active lobby environment where you are constantly in the public eye, and under stress with multiple demands.
• Ability to work well within a team and work independently with minimal direction.
• Ability to create a positive, warm, calm, and welcoming environment for all those accessing the Centre.
• Demonstrated skills in client engagement, relationship-building, and boundaries.
• Demonstrated skills in de-escalation and crisis management.
• An understanding of mental health issues, substance use, and the impact of experiences such as colonization, violence, and trauma on marginalized groups.
• A commitment to working from a health equity, anti-racist, and anti-oppressive lens.
• An understanding of and commitment to the CHC model of care, and to trauma-informed and harm reduction approaches.
• An understanding and knowledge of community resources.
• Proficiency with computers and various software packages.
• Valid CPR and First Aid certification.
• Successful completion of police records check for vulnerable populations.

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Your Day-to-Day at a Glance

As our Client Navigator, some of your responsibilities include:

• Client Engagement and Wayfinding Support
  • Greet all visitors to the Centre and provide information, directions, and support as needed.
  • Establish rapport with clients to build trust and provide effective service delivery.
  • Ensure all clients and prospective clients are connected with appropriate services at the Centre or are provided with information and referral to other services if needed.
  • Support the Community Clean Up team by maintaining a daily sign-up sheet.
  • Additional tasks may be assigned as needed.

• Safety and Security
  • Provide support to the Security Guard as needed, including assisting with bathroom checks and with monitoring the front of the building.
  • Support clients and guests in following the Centre’s rules and code of conduct by providing feedback and redirection when required.
  • Support an atmosphere of respect and safety by seeking to prevent escalations using non-violent communication strategies.
  • Engage in de-escalation with clients who are in crisis or who are demonstrating volatile, disrespectful, or dangerous behaviour.
  • Initiate safety and emergency response protocols (i.e., panic button, lockdown, etc.) as needed.

• General Reception Support
  • Work collaboratively with the Receptionist to:
    • Respond to inquiries from the public, and document and follow-up on complaints or concerns that were raised.
    • Assist with keeping the lobby and front of the building clean by doing regular checks and clean-up as needed.
    • Posting Daily Events outside of the 3rd floor meeting spaces every morning.
  • While providing coverage for the Receptionist, the Client Navigator will support with:
    • Answering and directing phone calls coming into the main line and taking messages as needed.
    • Supporting the booking of Centre vans and monitoring log-out and return procedures.
    • Receiving incoming packages and mail and distributing appropriately.
    • Managing taxi chit distribution as needed.

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Ready to Apply?

Take your career to the next level! Submit a cover letter and your resume by 5:00pm on September 19, 2025, to: https://swchc.bamboohr.com/careers/721

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Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.

We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two-Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity seeking groups. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.

We sincerely appreciate your interest in working with us. Due to high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.