Case Manager

Job Purpose

The Case Manager is responsible for building and navigating person-directed care plans for Community Space participants. The case manager will identify and respond to the psychosocial needs of their participants within a trauma-informed, people-centred framework. The successful candidate will be expected to build rapport with participants and perform assessments of participants’ psychosocial requirements. The case manager collects, sorts, and maintains up-to-date information on services available, and assists participants to access these services.

This position requires successful working relationships with participants that support their ability to reach their goals.

This position will collaborate with Bissell programs and community support to connect individuals and families to address the root cause of instability through integrated support with housing insecurity, financial literacy, cultural connection, system navigation and referrals. Keeping clear and accurate files and records is essential. The Case Manager will have a strong understanding of resources available in the City of Edmonton.

Duties and ResponsibilitiesProgram Delivery

· Develop individual care plans for Service Hub participants.

· Provide ongoing supportive case management

· Perform intakes and discharges on Orbit

· Initiate and complete ongoing needs assessments, referrals, and advocacy

· Complete comprehensive psychosocial assessments as required

· Identify opportunities to assess and enhance participants’ readiness to make positive changes and increase self-reliance related to their mental health and substance use

· Develop and deliver group programming with the intention to strengthen daily living skills and reduce isolation and loneliness.

· Work with Bissell programs and external resources to see that care goals are being met

· Co-ordinate with outside supports including physicians, agency workers, AHS staff, home care workers, etc.

· Identify the opportunities for creating community partnerships to provide group programming in areas such as health and service connections

· Update and maintain information on partner programs/agencies

· Participate in ongoing learning and training opportunities as identified on a yearly performance review

· Attend weekly case conferences and interagency meetings in the community

· Facilitate referrals for the participants to outside programs as needed (AISH, ID clinics, homecare, PDD, etc.)

· Occasional transportation to essential medical, wellness and recovery appointments

· Update and maintain current participants information on Orbit and other data management systems

· Interact with participants in a non-judgmental way, using de-escalation and rapport building techniques

· Participate in team efforts to maintain a healthy physical environment for all participants

· Other duties as assigned

General and Administrative

· Maintain accurate written case file notes, computer records, update program databases, program information and critical incident reports within established time standards.

· Provide latest program information and updated statistics as required.

· Maintain and submit accurate mileage and expense logs for reimbursement.

· Participate in probationary and annual performance reviews.

· Attend scheduled staff, supervision, and Care Team meetings

· Complete WCB forms as required

Qualifications

Education and Experience

The successful candidate will have a minimum of a degree or diploma in a Human Services field with 2-3 years of direct experience working with the vulnerable population.

Knowledge, Skills and Abilities

· Strong written and verbal communication and interpersonal skills.

· Solution focussed with good time management, strong organizational, problem-solving and advocacy skills.

· Good working knowledge of Microsoft Word and Excel programs.

· Familiar with issues of poverty, homelessness, and Edmonton’s urban core.

· Familiar working with high-risk populations and understand Indigenous cultures, history, and current issues.

· Demonstrated ability to provide individual and group support programming and services; as well as workshop development and facilitation.

Conditions of Work

· Evening and weekend work may be required

· Participation in organizational wide Community Safety Walks in the area of Bissell East and West, daily interactions with participants and community members served.

Personal Characteristics

The Case Manager should demonstrate competence in all the following:

· Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.

· Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

· Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.

· Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.

· Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.

· Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.

· Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

· Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.

· Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Direct Reports

· N/A

Screening Requirements

· Criminal Record Check

· CWIS Check

Training Requirements

· Conflict into Calm

· Standard First Aid and CPR

Conflict Into Calm Training must be completed during the three months of employment. Other required training may be identified as required.

Job Types: Full-time, Permanent

Pay: $26.01 per hour

Expected hours: 37.5 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Work Location: In person