Pumpernickel's Catering Call Centre is looking for new agents to join our customer service team. Below is the basic job description, hours of operation, and pre-requisite skills to ensure that you are a competitive candidate.
Outline:
- Full time and part time shifts are available
- Call centre is open Monday to Friday from 8.00am-5.30pm
Candidate Skills:
- Fluent English speaker
- Previous customer service and/or call centre experience
- strong Computer literacy/types quickly/can write professional emails.
- Ability to multi-task and work in high stress environment
- Ability to maintain professionalism
Basic Responsibilities:
- ability to answer all customer questions regarding menus, dietary restrictions, and other general inquiry
- inputting catering orders via email, phone call, and online website submission
- helping clients navigate or troubleshoot website issues
- handling credit card payment for orders placed
- build client relationships and inspire confidence in clients
Please submit resumes and you will be contacted to schedule interviews.
Best of luck,
Pumpernickel's HR Team
Job Type: Full-time
Pay: $17.20-$20.00 per hour
Additional pay:
- Bonus pay
Benefits:
- Casual dress
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Education:
- Secondary School (required)
Experience:
- customer service: 1 year (required)
Work Location: In person
