JOB INFORMATION
Requisition ID: 11759
Number of Vacancies: 1
Department: Human Resources (20000040) - Business Transformation (30000527)
Salary Information: $96,460.00 - $120,611.40
Pay Scale Group: 09SA (CAN/S/J/09SA)
Employment Type: Regular
Weekly Hours: 35, Off Days: Saturday and Sunday Shift: Day
Posted On: August 18, 2025
Last Day to Apply: September 2, 2025
Reports to: Director, Business Transformation
Requisition ID: 11759
Number of Vacancies: 1
Department: Human Resources (20000040) - Business Transformation (30000527)
Salary Information: $96,460.00 - $120,611.40
Pay Scale Group: 09SA (CAN/S/J/09SA)
Employment Type: Regular
Weekly Hours: 35, Off Days: Saturday and Sunday Shift: Day
Posted On: August 18, 2025
Last Day to Apply: September 2, 2025
Reports to: Director, Business Transformation
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
We have a great opportunity in our People & Culture Group (HR) - Business Transformation Office. We are currently seeking a talented and experienced Business Consultant to lead business efficiency initiatives.
What You Will Do
As a Business Efficiencies Consultant, you will support the Director of Business Transformation in identifying and implementing opportunities to optimize internal business processes and streamline operations. You will play a key role in evaluating business efficiency initiatives, coordinating forward-looking strategies, and fostering a culture of continuous improvement across the organization.
Key Responsibilities:
Business Opportunity Reviews: Assist in analyzing business operations to identify efficiency improvements and develop recommendations for enhancing internal processes.
Process Optimization: Collaborate with internal teams to assess core services, policies, and decision-making frameworks to drive operational efficiency.
Stakeholder Collaboration: Engage with internal and external stakeholders to measure and document the value of proposed solutions, ensuring alignment with organizational goals.
Barrier Identification & Solution Development: Work closely with various departments and employee groups—including unionized and non-unionized staff—to identify efficiency challenges, quantify their impact, and develop structured solutions for implementation.
Industry Trends & Innovation: Partner with external organizations, consultants, and research institutions to stay informed on emerging trends, innovations, and technological advancements that could drive future efficiencies within the organization.
Process Optimization: Collaborate with internal teams to assess core services, policies, and decision-making frameworks to drive operational efficiency.
Stakeholder Collaboration: Engage with internal and external stakeholders to measure and document the value of proposed solutions, ensuring alignment with organizational goals.
Barrier Identification & Solution Development: Work closely with various departments and employee groups—including unionized and non-unionized staff—to identify efficiency challenges, quantify their impact, and develop structured solutions for implementation.
Industry Trends & Innovation: Partner with external organizations, consultants, and research institutions to stay informed on emerging trends, innovations, and technological advancements that could drive future efficiencies within the organization.
This role requires strong analytical skills, cross-functional collaboration, and a proactive approach to driving business transformation and operational excellence.
In addition to the above, promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
What Skills Do You Bring?
- Apply the principles and practices of quality assurance
- Demonstrate appropriate and effective interpersonal communications through various media
- Demonstrate specialized expertise and knowledge in the assigned field
- Create and deliver presentations in various formats
- Manage projects
- Plan and organize activities / projects to meet section and organizational goals
- Understand and apply relevant laws and regulations
- Use office technology, software and applications
What Qualifications Do You Bring?
- Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.
- Strong business acumen and comprehensive knowledge of relevant policies and government legislation / regulations, and issues/initiatives related to areas of responsibility
- Strong consultative skills
- Demonstrated experience problem solving and working creatively through unique projects and innovative solutions
- Sound judgment, and excellent project and change management skills
- Proven planning, organizational and administrative skills
- Well-developed analytical, problem solving and interpersonal skills
- Strong facilitation and communications skills
- Demonstrated ability to establish priorities and co-ordinate the activities of others through effective delegation and management is essential
- Experience in working with data, metrics
- Working knowledge of a PC and associated Microsoft applications.
What We Offer
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan
- A comprehensive package that covers health, dental, vision and more
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
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