Pureform Radiology is a boutique provider of community based Diagnostic Imaging services in Calgary and Airdrie. We currently provide X-ray, Ultrasound, Mammography, Bone Mineral Densitometry, Pain Management Injections including Fluoroscopy (Airdrie & Macleod location only) and Ultrasound Guided injections, and Biopsies.
We work with over fourteen Radiologists to provide a range of sub-specialties including: General Imaging, MSK, Intervention, Breast Imaging, Specialty Pediatrics and more.
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The Opportunity
Position: Booking Specialist I
Location: Head Office, Calgary, AB
Employment Type: Full-time, Part-time Permanent
Additional Information: Extended Health and Dental Benefits, Vacation, Personal Time Off (PTO) days, RRSP Matching program, KPI Program
Schedule: Monday to Friday, some Saturdays
Position Overview:
Reporting to the Booking Team Lead, you will be part of a fast-paced team and be the first point of contact in patient care taking a large volume of calls from patients wanting to book diagnostic imaging appointments. Responsibilities include handling large volume of patient calls using a phone system, developing a solid understanding of diagnostic imaging medical terminology, requesting requisitions from patients, and providing excellent patient care and customer service to ensure patients have a positive experience with Pureform.
Responsibilities:
- Manages a large inbound call volume using complex scheduling software.
- Schedules patients at multiple clinics for same-day and future date appointments.
- Works with scheduling software to optimize the clinic calendar.
- Learns the times required for scheduling procedures to ensure the clinic schedule is booked efficiently.
- Meets KPIs, such as daily call volume, and others assigned.
- Accurately enters patient data from requisition.
- Learns and follows scheduling protocols to ensure a consistent patient experience.
- Provides excellent customer service to patient inquiries. Answers patient calls in a friendly, courteous, and professional manner. Responds to patient inquiries with accurate information. Learns to handle difficult patient calls including exercising de-escalation strategies. Escalates patient complaints to the correct internal unit.
- Learns medical terminology associated with diagnostic imaging.
- Learns the different skill sets of technicians and physicians for appropriate scheduling.
- Trains on the utilization of the patient scheduling software.
- Remains current on system upgrades.
- Participates in internal training programs to enhance customer service skills and knowledge of the diagnostic imaging industry.
- Other tasks as assigned.
Qualifications & Skills:
- High School Diploma.
- Medical Office Certificate or medical related training considered an asset.
- 1 – 2 years of booking and/or administration experience considered an asset.
- Must have strong clerical skills including experience and understanding of booking patient appointment processes and general procedure knowledge.
- Must be able to work with complex scheduling software and other computer programs including Microsoft products (Outlook, Teams, Excel).
- Must have excellent customer service skills and the ability to take a large volume of calls per day (32+ calls per day).
- Must have reliable transportation to the head office location.
- Exceptional team player.
- Ability to adapt to changing processes.
- Ability to read, comprehend, and follow complex instructions.
- Excellent verbal and written communication skills.
- Critical thinking skills to be able to understand medical terminology and make booking decisions quickly.
- Professionalism and the ability to work with people from a variety of cultural, economic, and educational backgrounds.
Pureform is an equal opportunity employer who is committed to providing employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability.
Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accommodation by emailing [email protected].
Applicants must have legal authorization to work in Canada with no restrictions.
Job Types: Full-time, Part-time
Expected hours: 40 per week
Additional pay:
- Bonus pay
- Overtime pay
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
