Why Simplicity Car Care?
Simplicity Car Care was founded with a mission to provide straightforward, affordable car care without the hassle or high prices. Offering a comprehensive range of services, from vehicle maintenance to collision repair, Simplicity aims to get you back on the road quickly and efficiently. With convenient hours, including evenings and weekends, we make it easy for you to fit car care into your busy life.
Our commitment to superior customer service, environmental responsibility, and community support drives everything we do. We take pride in our eco-friendly practices and our support of organizations like the Children on the Rise Charity Foundation. At Simplicity Car Care, we’re dedicated to making car care simple, affordable, and accessible for everyone.
In addition to our focus on convenience and affordability, Simplicity Car Care is committed to providing top-notch service that exceeds customer expectations. Our skilled technicians use the latest tools and technology to ensure your vehicle is always in the best possible condition, and we prioritize transparent communication, so you always know exactly what to expect. Whether you’re in need of a quick oil change or more extensive collision repair, we strive to make every experience as smooth and hassle-free as possible. With a customer-first approach, we ensure that every visit to Simplicity Car Care leaves you confident in the quality and reliability of our services.
Role Overview:
The Regional Performance Manager (RPM) is responsible for driving operational excellence across Simplicity Car Care’s franchise network. This role ensures franchisees meet performance goals, maintain brand standards, and optimize business processes through Performance-Based Agreements (PBAs) with insurance partners. The RPM oversees Field Conversion Specialists (FCS), manages claims, facilitates training, and implements cost reduction strategies.
***THIS ROLE IS MANDATORY BILLINGUAL – FRENCH/ENGLISH***
Key Responsibilities:
· Oversee and support franchisee performance to meet operational and insurance partnership goals.
· Lead, mentor, and retain a high-performing team of Field Conversion Specialists (FCS).
· Conduct regular audits and implement improvement plans for collision centers.
· Manage training, claims processes, and cost-reduction strategies.
· Ensure compliance with Simplicity Car Care’s brand and insurer standards.
· Oversee supply chain partnerships and vendor management.
· Resolve insurance, client, and franchisee concerns.
· Track financial and operational performance across corporate stores.
· Lead performance reviews, strategy meetings, and network-wide improvement initiatives.
What You Offer:
· Experience & Expertise: 5 to 7 years of experience in business or operations management, preferably in the auto collision industry.
· Leadership & Coaching: Proven ability to lead, mentor, and develop high-performing teams.
· Process Improvement: Strong background in managing sales improvements, systemization, and process implementation.
· Industry Knowledge: Experience at both field and corporate levels in the auto collision industry is an asset.
· Project & Logistics Management: Project management and logistics/inventory management experience are beneficial.
· Analytical & Problem-Solving Skills: Ability to analyze operational performance data and implement improvement strategies.
· Communication & Relationship Management: Strong ability to manage vendor partnerships, insurance relations, and franchisee support.
· Flexibility & Travel: Willingness to travel as needed to oversee regional operations.
· Results-Driven: A track record of achieving and exceeding key performance indicators and operational goals.
What We Offer:
· At Simplicity, we provide the opportunity to thrive in a hyper-growth, game-changing environment.
· Competitive Salary: $95,000 – $105,000 + 30% Annual Bonus
· Entrepreneurial Mindset: We encourage ownership, innovation, and collaboration, giving you the opportunity to drive meaningful change.
· Growth-Driven: We foster a collaborative culture where every team member is valued. You’ll work alongside passionate individuals committed to achieving ambitious goals together.
· Benefits & Vacation Days: Comprehensive benefits including health, dental, and vision coverage, and vacation days to recharge!
· Remote Work Culture: We are a remote-first company, prioritizing flexibility and collaboration to empower our team to thrive from anywhere.
Simplicity Car Care is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals for our career opportunities and are dedicated to accommodating people with disabilities. If you need accommodation at any stage of the application process, please contact us at [email protected].
Job Type: Full-time
Pay: $95,000.00-$105,000.00 per year
Benefits:
- Dental care
- Life insurance
- Paid time off
- Vision care
- Work from home
Application Question(s):
- Are you fluent in both French and English?
- How many years of experience do you have in operations or business management, preferably in the auto collision or automotive industry?
- Do you have prior experience leading a multi-site or field-based team?
- Are you willing and able to travel regularly to oversee regional operations?
- This is a remote role; however, occasional in-person meetings are required at our head office in Scarborough, Ontario. Are you able to attend these in-person meetings when required?
- Where are you located in Ontario?
Work Location: Remote
