Bilingual Payroll Support Specialist

PGi is looking for a Bilingual Support Specialist to join our team. The Support Specialist will work directly with our clients to assist them in answering questions and resolving challenges.

Responsibilities

• Provide consistent quality of customer service and support on PGi’s products and services with the ability to think outside the box to ensure excellent customer service.
• Receive incoming requests for support from customers via e-mail and client portal.
• Respond to client inquiries, including clarifying problems and applying payroll expertise and analytical ability to resolve problems.
• Develop strong working relationships with client base, instilling a level of trust and confidence in our clients and their perception of our service team
• Prioritize workload while maintaining an effective balance between client inquiries, projects and client follow-up
• Accurately perform all changes or additions to Company set up with complete follow up to clients, including clear and concise instructions, within the performance standard guidelines
• Identify, recommend and refer any opportunities, which arise from client queries, to other Departments as necessary
• Learn, understand, maintain and contribute to internal support processes. Proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.

Skills and Qualifications

• Minimum 2 Years experience in Canadian payroll
• Written and verbal skills in the French language a must
• US & Quebec payroll is a plus
• Payroll Designation (PCP or PLP) required
• Proficiency in computer applications including: MS Word, Excel and Outlook
• Determination to learn and develop continually as the business grows
• Strong organizational and planning skills, must be able to multifunction, handling high-priority issued, and communicating internally in a timely manner
• Self-starter, ability to work effectively both independently and collaboratively within a team
• Takes initiative, is a decisive decision-maker and show confidence in decisions made
• Prioritize workload while maintaining an effective balance between client inquiries, projects and client follow-up
• Superior communication (written and verbal) and interpersonal skills in both English & French languages