Bilingual Delivery Manager

Company Description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

This role is based  in our Eglinton Ave W, Toronto office

Reporting into the Senior Delivery Manager, the Bilingual Delivery Manager will be responsible for the delivery of regionally based live, hybrid and on demand experiences.  

You will be required to travel to events within Canada to manage the delivery of your allocated role on an event.

Success will be aligned to the delivery of high quality, cost-effective and sustainable event experiences to agreed KPI’s and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.

The role would be working, with the Real Estate delivery team, on 20+ events per annum with an annual revenue of $11+ million, working on an aggregated cost budget of over $5+ million. The conferences range in size, with the flagship event over 2,500+ attendees and 100+ sponsors to smaller one day events with 400 attendees in regional locations.

Role Requires - English / French Bilingualism

Excellent written and spoken communications skills with proven fluency in English and French apply.

Conferences and forums outside the Province of Québec are delivered in English. Events located in Québec require absolute bilingualism, to the level expected by a French-Canadian audience.

Responsibilities 

Delivery 60%

• Speaker management – including but not limited to: initial contact letter, gather and communicate hotel & technical requirements, coordinate pre event conference calls, presentation material and video recordings, arrange technical tests, cross check agendas across various online platforms, collaborate with production team on changes to agenda
• Sponsor and Exhibitor management – including but not limited to: maintain accurate sponsor and exhibitor log based on signed contracts, build online exhibition manuals and fully manage sponsorship/exhibition clients to meet all contracted deliverables, update exhibition floor plans and booth lists, manage collection of sponsor logos & oversee registration of contracted passes
• Venue, AV, Staffing Management Duties - including but not limited to:  Space management and floorplans, Responsible for accurate food & beverage orders – including any special dietary requirements, AV orders for plenary, concurrent session rooms and pre-function space (liaising with producer for any specific speaker requests).
• Responsible for securing external freelancers, agency and security for event delivery and briefing
• Act as main speaker and/or sponsor/exhibitor liaison, answering questions and fulfilling requests
• Maintain strong customer service with response times set at less than 24 hours
• Create and send scheduled, reminders and other communications
• Build strong relationships with Sales to provide clear guidance on the commercial opportunities at the events, research new opportunities based on venue and location
• Prepare, proof, organize production and arrange delivery of necessary materials for conference and/or expo onsite documentation
• Organise signage creation and production
• Work with centrally procured vendors to research and order necessary deliverables
• Attend event planning meetings, presenting clear and concise updates, identifying and addressing any impacts to the event and proposed resolutions

Collaboration/Best Practice (10%)

• Regular engagement and feedback with key internal and external stakeholders to build an effective working relationship
• Attend all scheduled meetings with internal stakeholders such as marketing, digital specialists, spex and the wider delivery community

• Follow a customer-first approach that provides efficient, effective and value add service to our vertical and brand teams

Leadership (10%)

• Manage the onsite delivery where assigned being the go to person for any problems and linking key stakeholders together for a seamless event experience
• Lead by example and embed Connect’s inclusive behaviors into your everyday practices to encourage an inclusive culture across the wider team

Health & Safety, Supplier Partnerships, Legal & Sustainability (10%)

• Ensure all events follow the H&S Operating Model and Incident Management Frameworks are followed and adopted
• Champion Connect initiatives, advancing the Faster Forward sustainability agenda (ensuring The Fundamentals are submitted in a timely manner for all events)
• Mitigate risk of attrition with key categories of spend (venues, bedroom blocks)
• Ensure venues are procured in a timely manner and meet event and budget requirements

Planning and Budgeting (10%)

• Responsible for timely submission of event costs

Code invoices and corporate expenses

Qualifications

Required Experience & Skills

• Operational experience in the B2B and / or B2C events industry
• Demonstrable experience of multi-platform delivery of live experiences and working with service providers of event products
• A team player with the ability to operate at both strategic and operational levels
• Tech savvy and willing to adopt and embrace new technologies
• Excellent Microsoft Office skillset (Word/Excel/PowerPoint/Outlook)
• Basic skills in Illustrator, Photoshop
• Detail-oriented, excellent written and verbal skills, extremely organized  
• Positive can-do attitude. You relish a challenge and are confident finding solutions to problems
• Negotiation and management of high-level supplier contracts and relationships
• You are adaptable to change and a fast-paced environment
• You are ambitious, influential and pay close attention to detail

Additional Information

Why work at Informa

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include: 

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Comprehensive time of package: 10 vacation days, 8 paid emergency days, 1 paid day to celebrate your birthday and up to 4 paid volunteering days
• Work from almost anywhere for up to 4 weeks per calendar year
• Competitive benefits, including Share Match program 
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs 
• As an international company, the chance to collaborate with teams around the world 

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. 

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. 

See how Informa handles your personal data when you apply for a job here.