Drive for Excellence
Performance Acura North Mississauga is a first class dealership with access to some of the most exceptional vehicles in the GTA. Equipped with Acura’s entire new line up, our dealership received elite status in our first year of operation showcasing our dedication to quality.
Performance Acura North Mississauga is looking for a BDC Service Representative to join their dynamic team!
About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principals we were built on that guide us today:
- Great Experience: Every customer is entitled to a great experience
- Integrity: We are honest and transparent in our actions
- Diversity: We are stronger through the inclusion of people, brands and ideas
- Innovation: We passionately embrace opportunities for new and continuous improvements
- Empowerment: We encourage and support our people in taking initiative
- Giving Back: We positively impact the communities in which we live, work and raise families
Here’s what you’ll deliver:
- Greet each customer in a prompt, courteous manner.
- Directing all customer inquiries accordingly.
- Scheduling service appointments for client vehicles in a courteous and efficient manner.
- Must keep the appointment schedule up-to-date.
- Handling customer inquiries by phone and email.
- Cashing out customers
- Ability to work in a fast-paced environment with multiple deadlines.
- Confirming service appointments, confirming time, date and transportation needs with clients.
- Ensuring customer satisfaction meets company and manufacturers’ standards.
- Perform other Service related duties as required by management.
What you need to succeed:
- 2 years of customer service and/or cashier experience.
- Strong verbal and written communication skills.
- Team player, quick thinker, and multi-tasking skills.
- Strong computer skills are required.
- Customer service focus.
- Proven interpersonal skills combined with a pleasant phone manner.
- Strong problem analysis and problem-solving skills.
- Willing to work as a member of a team.
- Reception and/or Dealership experience is considered an asset
- Must be willing to be flexible with work schedules.
- Must be available to work every other Saturday.
What’s in it for you?
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?!
***This compensation range will be based on knowledge and experience***
Job Type: Full Time - Permanent
Compensation: $18 - $19 per hour
Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.
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