Upper James Toyota | BDC Representative | Opened on 07/29/2025
Upbeat and positive working environment
A family owned and operated business with great company perks
Supportive management team
Full cross training on Toyota and Nissan
Enjoyable and busy days handling multiple inquiries
Opportunity for growth within the group of companies
Competitive Salary & Performance Based Bonus structure - $45,000 - $50,000+
High performance rewarded
Benefits Package including Health, Dental, LTD and Life Insurance
Able to multitask and thrive in a fast-paced environment
Automotive industry experience is a definite plus.
Strong commitment to customer follow-up
A desire to learn, be coached, practice and deliver a remarkable guest experience
Clear and concise verbal communication skills and a talented telephone communicator
Computer skills are a must (experience with PBS and XTIME an asset)
Ability to work well in a team atmosphere
Available to work Saturdays
Motivated self-starter with strong problem-solving skills
Must have positive, energetic personality and possess a strong work ethic
Terrific written communication skills with excellence in spelling and grammar
Promptly responding to and following up with customer inquiries via phone, emails and online appointments
Maintain an ongoing customer database to capture repeat business
Be efficient. Handle call volumes knowledgeably providing excellent service every time
Create appointments for guests based on their time, location preference and vehicle maintenance requirements/recommendations
Follow up with customers, aligned with standard operating procedures and call quality handling, to completion
Handle incoming and outgoing calls with proficiency, confidence and sincerity
Be able to soft sell in a customer service environment with a smile
Ability to multitask between multiple computer programs while engaging with the guest
Consistently maintain performance-related requirements including but not limited to, average handle time, attendance, quality assurance, and appointments
High School Diploma or equivalent
Automotive Service background preferred
Customer Service background required
Call Center background preferred
