We are offering a position of a Full-time Automotive Service Advisor to join the Service Team at Goldkey Langley Volkswagen In this role you will provide exceptional customer service in the booking of service appointments, writing of repair orders to resolve customer vehicle concerns, recommending services and ensuring our customer’s vehicles are safely maintained to manufacturer specifications, and educating customers on servicing and repair needs while translating standard repair terminology into common terminology. We pride ourselves in building relationships with our customers.
RESPONSIBILITIES:
- Prompt and professional greeting of customers that come through our door
- Providing an exceptional customer experience to yield consistently strong customer satisfaction scores.
- Writing of service repair orders to resolve customer concerns, conducting the walk around process, reviewing vehicle history to identify servicing and repair
- Promote sales of appropriate servicing, parts, & accessories
- Effectively communicating with guests over the phone and in person
- Maximizing revenue per work order while maintaining customer
- Overseeing the service & repair process of one’s customer from beginning to end
- Translating customers’ repair problems into standard repair terminology while educating customers on maintenance and repair needs
Requirements:
- Customer service oriented with a passion to build relationships with customers
- Detail-oriented in all aspects of the customer visit
- Able to time manager your workload, deadlines, and fulfill the demands.
- Must have 2+ years of related experience
- Automotive experience preferred
- Forward facing customer service experience or sales experience
- Strong ability to multitask
- Able to work in a fast-paced environment
- Must have a valid driver’s license and clean drivers abstract
- Experience with DMS software (CDK preferred)
Benefits
- Competitive compensation plan
- Competitive health plan
- Ongoing training and vw development support
Job Types: Full-time, Permanent
Pay: $42,000.00-$70,000.00 per year
Additional pay:
- Commission pay
Benefits:
- Extended health care
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
