Job Title: Automotive Service Advisor - Luxury Brand
Location: Universal Lincoln
Reports To: Service Manager
Job Type: Full-Time, Onsite
Compensation: $120,000 - 175,000/ per year commission & bonus structure
Join the Universal Ford Lincoln Service team as an AUTOMOTIVE SERVICE ADVISOR and help drive the success of our dealership with a true passion for the customer experience that delivers on our promise of provided an unforgettable visit!
At Kaizen Automotive Group, we’ve built a reputation for excellence through our commitment to continuous improvement, employee empowerment, and a customer-first mindset. With a growing portfolio of brands and expanding presence across Canada and the United States, we offer exciting opportunities for individuals looking to be part of a dynamic, award-winning team. Joining Kaizen Automotive means you will have the opportunity to work alongside talented professionals in a supportive environment that fosters growth, innovation, and success. If you're passionate about cars, committed to quality work, and ready to take your automotive career to the next level, the Kaizen Automotive Group wants to hear from you!
As a family-owned and operated company, the Kaizen Automotive Group is committed to providing our team members with access to the benefits and support they need along their professional journey to feel happy, healthy and valued. That is why our team is proud to provide the following benefits as options for our Full-Time employees:
- Competitive Compensation
- Supplemental Medical Coverage
- Dental and Vision Plans
- Discounted Prescription Coverage
- Company Pension
- Paid Time Off
- Short and Long-Term Disability
- Paid Life Insurance
- Employee and Family Assistance Programs
- Vehicle Purchase & Service Discounts
- Paid Professional Development & Certification Assistance
- Company Wide Appreciation Events & Contests
- And SO MUCH MORE!
Hiring Location:
Universal Ford Lincoln is proud to be part of the Kaizen Automotive Family and we truly believe that people are at the heart of all we do! Whether it’s our customers or devoted staff, we acknowledge that our business could never have dreamed of becoming the success it is without the wonderful people who got us here! Come see why Universal Ford Lincoln has won the President’s Award for dealership excellence 38 times, and get your foot in the door with an automotive retailer that refuses to slow down!
Position Overview:
The Service Advisor / Writer is the liaison between our valued clients and the service department. In this role, you will be responsible for managing the vehicle service process from initial customer contact through to final delivery. You must deliver a personalized and seamless experience for clients, maintaining the high standards associated with a luxury brand.
Key Responsibilities:
- Greet clients in a warm, professional manner and create a welcoming, VIP experience.
- Consult with clients to understand their vehicle concerns, service needs, and preferences.
- Clearly explain recommended services and repairs using language appropriate to the luxury clientele.
- Provide accurate cost estimates and obtain client approvals.
- Maintain regular, proactive communication with clients throughout the service process.
- Coordinate with technicians and parts departments to ensure timely and efficient service delivery.
- Perform follow-up after service is completed to ensure customer satisfaction and address any concerns.
- Maintain detailed records of all service interactions and client preferences in the dealership CRM system.
- Uphold the dealership’s image and brand standards at all times, including personal presentation, workspace organization, and customer interactions.
- Maintain compliance with manufacturer and provincial regulatory standards
- Other duties as required by the Dealership Leadership team or our OEM partners.
Qualifications:
- High school diploma required; post-secondary education or automotive training preferred.
- Minimum 2 years of experience as a Service Advisor, preferably with a luxury or premium automotive brand.
- Valid Driver’s License with an acceptable, safe driving history.
- Current AMVIC or OMVIC license or the ability to acquire one, as required by the position.
- Ability to adequately pass a pre-employment background screening.
- Exceptional communication and interpersonal skills with a refined, customer-centric demeanor.
- Ability to remain composed under pressure and handle high expectations with grace.
- Proficient in dealership management systems (DMS) and CRM tools.
- Strong organizational and time management skills.
Join Universal Ford Lincoln and be part of an elite team where excellence isn’t just expected — it’s celebrated. APPLY TODAY!
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Automotive Service Manager, Service Advisor, Internal Advisor, Service Writer, Highline, high line, high-line, luxury, luxery, dealership
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INDCFO
Job Types: Full-time, Permanent
Pay: From $80,000.00 per year
Additional pay:
- Bonus pay
- Commission pay
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Calgary, AB T1Y 1A2: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Automotive Service Advisor: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
