About Cozey
At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.
About the Role
We are looking for a driven, customer-focused, and strategic individual to join our Retail team as Assistant Store Manager. Reporting directly to the Store Manager, you will support all aspects of store operations, help lead the team of Cozey Ambassadors, and ensure we deliver an outstanding in-store experience. This is a fantastic opportunity to grow your leadership skills, gain operational experience, and advance your career with a fast-growing brand.
What You’ll Be Doing
Leadership & Team Support
- Assist the Store Manager in supervising day-to-day store operations and team performance.
- Provide on-floor coaching and guidance to Cozey Ambassadors to ensure excellent customer experience and drive sales objectives.
- Support scheduling, shift coverage, and team check-ins.
- Ensure team members complete product knowledge training prior to product launches.
Sales & Customer Experience
- Engage customers, provide product recommendations, assist with orders, and process transactions.
- Support Shopify and POS operations, ensuring smooth checkout experiences.
- Help track and communicate sales KPIs.
- Guide Cozey Ambassadors in clienteling: gathering customer data, emails and generating 5-star reviews.
- Support Store Manager in finding agile ways to meet sales KPIs and motivate the team.
Store Operations & Inventory
- Ensure daily opening and closing procedures are followed in the Store Manager’s absence.
- Maintain a clean, organized, and visually appealing store environment.
- Monitor product displays and assist in merchandising flips with new arrivals.
- Manage order holds and follow-ups on draft orders.
- Coordinate backstock returns to the warehouse and maintain supply inventory.
What We’re Looking For
- 2–4 years of retail experience, with at least 1 year in a leadership or supervisory role.
- Bilingual (English and French) preferred.
- Passionate about delivering exceptional customer service and driving sales.
- Strong interpersonal and communication skills.
- Able to coach, motivate, and work collaboratively with a team.
- Adaptable, organized, and solution-oriented in a fast-paced environment.
- Willing to work evenings, weekends, and holidays.
- Comfortable with physical aspects of the role (standing, walking, light lifting).
- Experience with Shopify and Shopify POS is an asset.
What We Offer
- Competitive hourly wage based on experience and quarterly commission.
- Dynamic and inclusive work culture.
- Opportunity for career growth and development within a fast-growing start-up.
If you’re passionate about team leadership, customer service, and creating memorable shopping experiences, we’d love to hear from you! Join us in shaping the future of furniture retail at Cozey.
