As the Assistant Grocery Team Lead at Sunterra Market, you are a key contributor to the success of our grocery department, supporting the Grocery Team Lead in delivering an exceptional shopping experience rooted in quality, efficiency, and service. You help ensure that our shelves are full, our displays are appealing, and our team is motivated to exceed customer expectations.
This is a hands-on leadership role that blends operational oversight with team development and customer engagement. You will assist in managing daily operations, maintaining inventory accuracy, and ensuring that merchandising standards reflect Sunterra’s commitment to excellence. Your ability to lead by example, solve problems on the floor, and support a high-performing team will directly impact the department’s success.
If you’re passionate about food retail, thrive in a fast-paced environment, and are ready to take the next step in your leadership journey, this is your opportunity to grow with a company that values quality, community, and care.
Duties & Responsibilities
Department Operations
- Assist and support the Grocery Team Lead with all departmental functions.
- Ensure shelves and displays are fully stocked, front-facing, and visually appealing.
- Maintain accurate signage and pricing across all grocery items.
- Monitor product rotation, remove expired or damaged items, and maintain back stock in good order.
- Operate and sanitize grocery equipment safely and efficiently.
- Maintain cleanliness of the grocery department, including sweeping floors and completing sanitization logs.
- Support inventory control, ordering, and receiving processes.
Customer Service
- Provide exceptional customer service by assisting guests with product locations and inquiries.
- Select appropriate substitute products for customers when needed.
- Respond to department phone calls and pages promptly and professionally.
- Support a welcoming and informative shopping environment.
Team Support & Leadership
- Assist in training and mentoring grocery team members on product knowledge, merchandising, and service standards.
- Foster a positive, collaborative, and inclusive team culture.
- Lead by example in professionalism, efficiency, and guest engagement.
Sales & Merchandising
- Support the execution of merchandising plans, seasonal promotions, and product launches.
- Assist with the sampling program, ensuring sample areas are clean, well-stocked, and inviting.
- Stay informed about new products and help with their placement and presentation.
Cross-Functional Support
- Assist with Stockperson duties as needed, including bagging groceries and walk-outs.
- Support the online grocery ordering department by fulfilling orders and shopping cross-departmentally.
- Follow and comply with all applicable health and sanitation procedures and safe work practices.
Qualifications
- Experience in grocery or retail operations, preferably in a leadership or supervisory role.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of grocery merchandising, inventory practices, and food safety standards.
- Customer-focused mindset with a proactive approach to problem-solving.
- WHMIS and Food Safety Certification required (training provided by Sunterra).
Working Conditions
- Standing and walking for extended periods.
- Repetitive lifting of items up to 40 lbs (team lift required for heavier items).
- Exposure to temperature variations in storage and refrigerated areas.
- Use of ladders, box cutters, and other grocery equipment.
- May require bending, reaching, and working in tight spaces.
*Full-time and part-time Team Members will receive a discount of 50% off selected prepared foods when enjoyed in-store (these items vary by location) and a general discount on all groceries in-store and the café! *
The seeds of Sunterra took root on the Price family farm over fifty years ago in Acme, AB. With gratitude for land that has been in their family for decades, the Price family decided to name their company after the very things that helped nourish their business - the sun and the earth - and Sunterra was born.
Join our growing Sunterra Family and be part of a team where your contributions are valued and makes the difference. Just like finishing a hard day's work on the farm, working for Sunterra will provide you with a sense of ownership, pride, and the satisfaction of a job well done. Expand your skills and feel a sense of belonging and fulfillment. With your passion and care help, create unforgettable experiences for our customers through exceptional service and high-quality products.
Roll up your sleeves and apply!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Company events
- Discounted or free food
- Extended health care
- Life insurance
- Store discount
Experience:
- Customer service: 2 years (required)
Work Location: In person
