About us
We are a professional towing company with 45 years of experience and we provide premier towing services to the Vancouver area that includes specialized transport for high value automobiles , reliable roadside assistance, local towing, accident towing, as well as private property towing. We focus on professionalism, integrity and exceptional customer care.
Our work environment includes:
- Casual work attire
- On-the-job training
- Safe work environment
Overview:
We are seeking a detail-oriented Assistant Dispatcher to join our team. The ideal candidate will have 1 or more years of experience in assisting or dispatching, with background experience in towing , hauling or transportation operations and possess excellent communication skills. If you thrive in a fast-paced environment and enjoy analyzing data to optimize logistics, while coordinating staff , we want to hear from you.
Responsibilities:
- Logging on and off third party portals and email accounts
- Receiving and printing all calls on various dispatch portals
- Communicate effectively with drivers, staff, customers, and internal teams
- Utilize towing programs/online systems as well as Microsoft Office
- Printing ICBC tow requests and processing tow outs from our yard
- Provide ETAs and other information to all customers
- Managing the email accounts, understanding and replying to email requests
- Keeping all roadside services Portals updated in real time
- Assisting the dispatcher with all aspects of call management
- Organize incoming storage units in the yard
- Assist accounting with ICBC and other billing, following up on POs
- Sells our services
Experience:
- 1+ year of previous experience in an assistant dispatcher or dispatching role, preferably in a towing or trucking environment
- Tow Truck or Flatbed Driving experience a huge asset
- Class 5 drivers licence
- Proficiency in using Towbook or similar transportation management systems
- Proficient in Microsoft Office programs
- Strong understanding of Vancouver and Towing or transportation industry
- Excellent phone systems knowledge for effective communication
- Ability to analyze data and make informed decisions to optimize logistics
Join our team as an Assistant Dispatcher and be part of a dynamic logistics operation where your skills will contribute to the smooth flow of our services. Apply now to play a key role in Vancouver's transportation network.
Job Type: Full-time
Pay: $20.00-$23.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Ability to commute/relocate:
- Vancouver, BC V5L 5C3: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have good local geographical knowledge of Vancouver and the lower mainland?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
